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ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

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