WGU C846 TESTS COMPILATION BUNDLE

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To s...

Output Correct Answer: A tangible or intangible deliverable of an activity. Change Control (Change Enablement) Correct Answer: Maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. ...

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. Correct Answer: dependent on Who developed ITIL? Correct Answer: The U.K. Government Which service lifecycle stage is considered to be the core of...

Recall Definitions (Two questions on Exam) Service Correct Answer: A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility Correct Answer: A functionality offered by a product or service to meet a particul...

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? Correct Answer: A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? Correct Answer: Capacity manage...

Which of the following processes is used to involve Identity and Rights as the two major concepts? Correct Answer: Access Management Question 2 :Which of the following are part of a typical business case structure? Correct Answer: Introduction Methods Business impacts Risks and contingencies...

Which of these statements represents an objective of service level management? Correct Answer: Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? Correct Answer: The customer Which of the following is the cen...

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and pro...

What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, a...