ITIL 4 Foundations Exam Questions And Answers Solution Package

ITIL 4 Foundations Exam PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: ...

ITIL 4 Foundation Terms And Definitions acceptance criteria - A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. agile - An umbrella term for a collection of frameworks and techniques that together enable teams and individu...

ITIL 4 Foundation | Practice Exam 1 d - What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blocka...

ITIL 4 Practice Test 3 What is the definition of a customer? - A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - Budget What is the definition of ...

ITIL 4 Foundation | Practice Exam 4 Questions And Answers Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. - Capabilities What is the definition of a configuration ite...

ITIL 4 Foundation | Practice Exam 2 c - What is the definition of utility? a) The assurance that a product or service will meet agreed requirements b) A possible event that could cause harm or loss, or make it more difficult to achieve objectives c) The functionality offered by a prod...

ITIL 4 Foundation Test Exam Questions And Answers With Complete Solution governance - the means by which an organization is directed and controlled service management - A set of specialized organizational capabilities for providing value to customers in the form of services value - the perc...