ITIL Foundation v4 Cert Prep 1/ITIL Foundation v4 Cert Prep 2/ITIL Foundation v4 Cert Prep 3/ITIL Foundation Questions And Answers/ITIL 4 FOUNDATION: SERVICE VALUE CHAIN/ ITIL 4 FOUNDATION: THE GUIDING PRINCIPLES/ ITIL 4 FOUNDATION: THE SERVICE VALUE SYST

Service Management - Answer- A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - Answer- The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - Answer- A person or a group of peo...

List the four ITIL General Management Practices that you are responsible for on the exam: - Answer- • Continual Improvement Practice • Information Security Management Practice • Relationship Management Practice • Supplier Management Practice List four goals of the Continual Improvement...

Which ITIL term describes the uncertainty of a negative or positive outcome? - Answer- Risk Which term describes a person who authorizes the budget for consuming services? - Answer- Sponsor What is a result achieved by one or more deliverable for a given stakeholder? - Answer- An outcome Wh...

If you want to include an SLA Timer in your process use: - Answer- Workflow If you have a new business process you would like to automate use: - Answer- Flow Designer If your instance is on Kingston or a newer release use: - Answer- Flow Designer If you want to modify existing logic already...

TRUE/FALSE: Applications can access and change its own tables and business logic but other applications such as Incident Management cannot make changes to it without explicit Permission - Answer- TRUE ServiceNow REST API include: - Answer- PUT, POST, DELETE YES/NO: By default any new t...

Which one is true about UI Policies and UI Policies Action - Answer- UI Policy Actions then UI Action script TRUE/FALSE: The Script Action is only triggered by an event - Answer- TRUE TRUE/FALSE: Script Actions are active by default? - Answer- FALSE What is the purpose of the REST end...

List two things that can be defined through an HR Template? - Answer- - Tasks, - Approvals What are e-signatures? - Answer- E-signatures are an image of the signature placed on a document to represent an acknowledgement or approval TRUE / FALSE: E-signatures on HR PDF documents are stored ...

What are valid outputs of the Design and Transition activity? - Answer- Requirements and specifications for Obtain/build; Contracts and agreements for Engage; Performance information and improvement opportunities for Improve; New and changed products and services for Deliver and support Which of ...