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[Show more]What are the four phases of an improvement project? 
(A) Plan-Do-Study-Act 
(B) Innovation-Pilot-Study-Act 
(C) Plan-Implement-Pilot-Spread 
(D) Innovation-Pilot-Implementation-Spread correct answer: D. Innovation-Pilot-Implementation-Spread 
 
How should Sandy and her improvement team try out the ...
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Add to cartWhat are the four phases of an improvement project? 
(A) Plan-Do-Study-Act 
(B) Innovation-Pilot-Study-Act 
(C) Plan-Implement-Pilot-Spread 
(D) Innovation-Pilot-Implementation-Spread correct answer: D. Innovation-Pilot-Implementation-Spread 
 
How should Sandy and her improvement team try out the ...
Lesson 1: The Four Phases of a Quality Improvement Project 
 
What are the four phases of an improvement project? correct answer: Innovation-Pilot-Implementation-Spread 
 
The four phases of an improvement project are "Innovation-Pilot-Implementation-Spread." Plan-Do-Study-Act (PDSA) cycles are ...
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Add to cartLesson 1: The Four Phases of a Quality Improvement Project 
 
What are the four phases of an improvement project? correct answer: Innovation-Pilot-Implementation-Spread 
 
The four phases of an improvement project are "Innovation-Pilot-Implementation-Spread." Plan-Do-Study-Act (PDSA) cycles are ...
Effective health care teams have several important characteristics, including: 
 
(A) The ability to rehearse procedures together, like a choir or a sports team. 
(B) Stable membership; that is, they have the same people on the team from day to day. 
(C) Effective communication techniques. 
(D) The ...
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Add to cartEffective health care teams have several important characteristics, including: 
 
(A) The ability to rehearse procedures together, like a choir or a sports team. 
(B) Stable membership; that is, they have the same people on the team from day to day. 
(C) Effective communication techniques. 
(D) The ...
Human factors is the study of: 
 (A) Interactions among humans 
 (B) Interactions between humans and machines 
 (C) Interactions between humans and the environment 
 (D) All of the above correct answer: (D) All of the above 
 
Which of the following is an example of unconscious processing by the br...
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Add to cartHuman factors is the study of: 
 (A) Interactions among humans 
 (B) Interactions between humans and machines 
 (C) Interactions between humans and the environment 
 (D) All of the above correct answer: (D) All of the above 
 
Which of the following is an example of unconscious processing by the br...
Nearing the end of her 18-hour work shift, a resident sees a patient with extremely high blood glucose levels. She writes the patient a prescription for insulin; however, in her exhaustion, she closes her "U" (for "units"), and it looks more like an extra zero. As a result, the pharmacist dispen...
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Add to cartNearing the end of her 18-hour work shift, a resident sees a patient with extremely high blood glucose levels. She writes the patient a prescription for insulin; however, in her exhaustion, she closes her "U" (for "units"), and it looks more like an extra zero. As a result, the pharmacist dispen...
Human factors is the study of: 
 
(A) Interactions among humans 
(B) Interactions between humans and machines 
(C) Interactions between humans and the environment 
(D) All of the above correct answer: D - Human factors is an established science that uses many disciplines to understand how people pe...
Preview 2 out of 9 pages
Add to cartHuman factors is the study of: 
 
(A) Interactions among humans 
(B) Interactions between humans and machines 
(C) Interactions between humans and the environment 
(D) All of the above correct answer: D - Human factors is an established science that uses many disciplines to understand how people pe...
According to WHO, in developed countries worldwide, what is the approximate likelihood that a hospitalized patient will be harmed while receiving care? 
 
A <1% 
B 10% 
C 50% 
D >75% correct answer: B 10% 
 
Since the publication of To Err Is Human in 1999, the health care industry overall h...
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Add to cartAccording to WHO, in developed countries worldwide, what is the approximate likelihood that a hospitalized patient will be harmed while receiving care? 
 
A <1% 
B 10% 
C 50% 
D >75% correct answer: B 10% 
 
Since the publication of To Err Is Human in 1999, the health care industry overall h...
During a clinical rotation on the medical-surgical floor of a hospital, you notice several patients have developed urinary tract infections (UTIs) associated with their Foley catheters (tubes inserted into the bladder to drain urine). Your staff physician agrees that this is a problem and offers to ...
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Add to cartDuring a clinical rotation on the medical-surgical floor of a hospital, you notice several patients have developed urinary tract infections (UTIs) associated with their Foley catheters (tubes inserted into the bladder to drain urine). Your staff physician agrees that this is a problem and offers to ...
Reactive Changes correct answer: -Routinely made to solve problems or react to a special circumstance 
-Often result in putting the system back to where it was before 
-Typically take the form of a trade-off among competing interests (i.e. increasing quality but also increasing costs, reducing erro...
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Add to cartReactive Changes correct answer: -Routinely made to solve problems or react to a special circumstance 
-Often result in putting the system back to where it was before 
-Typically take the form of a trade-off among competing interests (i.e. increasing quality but also increasing costs, reducing erro...
1) In regard to health disparities around the world, which of the following statements is most true? 
 
a) Inequitable medical care is the primary driver of health disparities. 
b) Where a child is born significantly affects his or her life expectancy. 
c) The root causes of health disparities are c...
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Add to cart1) In regard to health disparities around the world, which of the following statements is most true? 
 
a) Inequitable medical care is the primary driver of health disparities. 
b) Where a child is born significantly affects his or her life expectancy. 
c) The root causes of health disparities are c...
1) From the viewpoint of the World Health Organization, "health" is defined as: 
 
 a) The absence of disease or infirmity 
 b) Freedom from mental illness 
 c) Physical, mental, and social well-being 
 d) The number of hospital admissions per year correct answer: c) Physical, mental, and social ...
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Add to cart1) From the viewpoint of the World Health Organization, "health" is defined as: 
 
 a) The absence of disease or infirmity 
 b) Freedom from mental illness 
 c) Physical, mental, and social well-being 
 d) The number of hospital admissions per year correct answer: c) Physical, mental, and social ...
How is our mental function defined as correct answer: automatic thinking 
 
rapid and effortless 
 
what is an error of execution? correct answer: if your gas tank is on the right but your friends is on the left 
 
if you pull up to the pump with the tank on the right 
 
What is controlled think...
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Add to cartHow is our mental function defined as correct answer: automatic thinking 
 
rapid and effortless 
 
what is an error of execution? correct answer: if your gas tank is on the right but your friends is on the left 
 
if you pull up to the pump with the tank on the right 
 
What is controlled think...
At University Hospital, the rate of Clostridium Difficile colitis has doubled during the past year. After reviewing the data, the hospital's senior leaders conclude that this is due to poor hand hygiene on the part of the staff, even though they have a clear hand washing policy in place and don't ...
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Add to cartAt University Hospital, the rate of Clostridium Difficile colitis has doubled during the past year. After reviewing the data, the hospital's senior leaders conclude that this is due to poor hand hygiene on the part of the staff, even though they have a clear hand washing policy in place and don't ...
Human factors engineering correct answer: An established science that uses disciplines such as anatomy, physiology, physics, and biomechanics to understand how people perform under different circumstances. 
 
Knowledge of human factors can help health care workers avoid correct answer: Administeri...
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Add to cartHuman factors engineering correct answer: An established science that uses disciplines such as anatomy, physiology, physics, and biomechanics to understand how people perform under different circumstances. 
 
Knowledge of human factors can help health care workers avoid correct answer: Administeri...
Human factors is the study of: correct answer: All of the above or All the factors that make it easier to do work in the right way 
 
Which of the following is an example of unconscious processing by the brain? correct answer: A and C 
 
When attempting to decrease the risk of error, it's importa...
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Add to cartHuman factors is the study of: correct answer: All of the above or All the factors that make it easier to do work in the right way 
 
Which of the following is an example of unconscious processing by the brain? correct answer: A and C 
 
When attempting to decrease the risk of error, it's importa...
When an error occurs, which of the following is generally the proper order of prioritization? 
 
(A) Communicate with the patient, report to all appropriate parties, check the medical record, care for the patient. 
(B) Report to all appropriate parties, check the medical record, care for the patient...
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Add to cartWhen an error occurs, which of the following is generally the proper order of prioritization? 
 
(A) Communicate with the patient, report to all appropriate parties, check the medical record, care for the patient. 
(B) Report to all appropriate parties, check the medical record, care for the patient...
When an error occurs, which of the following is generally the proper order of prioritization? correct answer: Care for the patient, communicate with the patient, report to all appropriate parties, check the medical record. 
 
Why is it important to communicate with the patient about this event? cor...
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Add to cartWhen an error occurs, which of the following is generally the proper order of prioritization? correct answer: Care for the patient, communicate with the patient, report to all appropriate parties, check the medical record. 
 
Why is it important to communicate with the patient about this event? cor...
When an error occurs, which of the following is generally the proper order of prioritization? 
 (A) Communicate with the patient, report to all appropriate parties, check the medical record, care for the patient. 
 (B) Report to all appropriate parties, check the medical record, care for the patient...
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Add to cartWhen an error occurs, which of the following is generally the proper order of prioritization? 
 (A) Communicate with the patient, report to all appropriate parties, check the medical record, care for the patient. 
 (B) Report to all appropriate parties, check the medical record, care for the patient...
In a _______ culture, those who are lower in the hierarchy will be less scared to speak up. correct answer: Open 
 
Why are transfers risky times? correct answer: A lot of information has to be communicated in a short amount of time. 
 
What is a culture of safety? correct answer: An environment ...
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Add to cartIn a _______ culture, those who are lower in the hierarchy will be less scared to speak up. correct answer: Open 
 
Why are transfers risky times? correct answer: A lot of information has to be communicated in a short amount of time. 
 
What is a culture of safety? correct answer: An environment ...
Effective health care teams have several important characteristics, including: 
 (A) The ability to rehearse procedures together, like a choir or a sports team. 
 (B) Stable membership; that is, they have the same people on the team from day-to-day. 
(C) 
Effective communication techniques. 
 (D) T...
Preview 2 out of 10 pages
Add to cartEffective health care teams have several important characteristics, including: 
 (A) The ability to rehearse procedures together, like a choir or a sports team. 
 (B) Stable membership; that is, they have the same people on the team from day-to-day. 
(C) 
Effective communication techniques. 
 (D) T...
a culture of safety correct answer: an environment that encourages open discussion of mistakes and uses them to improve 
 
what is a team? correct answer: a group of people that works together in a coordinated way, maximizing each team member's strengths, to achieve a common goal. Such a group ca...
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Add to carta culture of safety correct answer: an environment that encourages open discussion of mistakes and uses them to improve 
 
what is a team? correct answer: a group of people that works together in a coordinated way, maximizing each team member's strengths, to achieve a common goal. Such a group ca...
Effective health care teams have several important characteristics, including: 
 a) The ability to rehearse procedures together, like a choir or a sports team. 
 b) Stable membership; that is, they have the same people on the team from day-to-day. 
 c) Effective two-way communication (effective comm...
Preview 2 out of 13 pages
Add to cartEffective health care teams have several important characteristics, including: 
 a) The ability to rehearse procedures together, like a choir or a sports team. 
 b) Stable membership; that is, they have the same people on the team from day-to-day. 
 c) Effective two-way communication (effective comm...
You're a new resident (house officer). At 2:00 AM, you receive a phone call about a patient you are covering who has diabetes. The patient has an elevated blood sugar of 375. You order 12 units of NovoLog (rapid-acting) insulin and ask the nurse to check the sugar again in one hour and call you bac...
Preview 2 out of 10 pages
Add to cartYou're a new resident (house officer). At 2:00 AM, you receive a phone call about a patient you are covering who has diabetes. The patient has an elevated blood sugar of 375. You order 12 units of NovoLog (rapid-acting) insulin and ask the nurse to check the sugar again in one hour and call you bac...
According to researchers, which of the following is a common reason why caregivers choose not to communicate when something bad happens? correct answer: they fear disapproval 
 
if youre responsible for the initial communication with the patient about the error, which of the following should you be...
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Add to cartAccording to researchers, which of the following is a common reason why caregivers choose not to communicate when something bad happens? correct answer: they fear disapproval 
 
if youre responsible for the initial communication with the patient about the error, which of the following should you be...
actions to take immediately after an adverse event correct answer: Step 1: Care for the patient. 
Step 2: Communicate with the patient. 
Step 3: Report to appropriate parties. 
Step 4: Document in the medical record. 
 
Ideally, the initial communication will include, to the extent known, the fo...
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Add to cartactions to take immediately after an adverse event correct answer: Step 1: Care for the patient. 
Step 2: Communicate with the patient. 
Step 3: Report to appropriate parties. 
Step 4: Document in the medical record. 
 
Ideally, the initial communication will include, to the extent known, the fo...
Effective health care teams have several important characteristics, including: correct answer: Effective communication techniques or A and C 
 
Which of the following is likely to be the most immediate result of building an effective health care team? correct answer: Safer care 
 
As a nurse pract...
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Add to cartEffective health care teams have several important characteristics, including: correct answer: Effective communication techniques or A and C 
 
Which of the following is likely to be the most immediate result of building an effective health care team? correct answer: Safer care 
 
As a nurse pract...
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