Customer Service

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants correct answers Get to know what the customer wants Which of the following are app...

What question do you ask to get feedback to see if the computer software met expectations of the customer? A. Did they deliver it on time? B. Did you have installation problems? C. What new features have you used? D. How has the software worked for what you were using it for? correct answers...

You are a customer service associate at a health insurance company. A customer calls and is angry because your company will not cover the cost of a medical test her doctor requires. She insists on speaking with the president of your company. What should you do to assist the customer? correct answers...

Comparison Shopping correct answers The customer who spends time searching for the best price or deal on the item she is looking to purchase Innovative Buyer correct answers The buyer who wants to be first to purchase and own the latest merchandise Impulse Buyer correct answers The person who ...

Which of the following examples best represents cross-selling? correct answers showing the customer a matching scarf and gloves when the customer purchases a winter coat. what is the most effective way to determine a customers price range for an item? correct answers listen closely to the custome...

When a person receives bad customer service, what is he or she most likely to do? correct answers never do business with the comany again True or False? Finding a new customer is cheaper than keeping an existing one? correct answers false Let's assume your company manufactures and sells heavy...

in a service environment, products are seldom created to satisfy customer needs or wants correct answers False which two of the following factors have contributed to globalization correct answers 1. easier access to transportation 2. advancement in mobil technology quality standards like ISO...

Which of the following examples BEST represents cross-selling? correct answers showing the customer a matching scarf and gloves when the customer purchases a winter coat. What is the most effective way to determine a customers price range for an item? correct answers listen closely to the custome...

People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to _____. correct answers Be very punctual and time-conscious A person who prefers to pursue solitary leisure activities over people-oriented activities is most likely to adopt the __...

CTRL E correct answers EXIT IMAGE 734 correct answers 737-40 738 correct answers 737-800 739 correct answers 737-900 73G correct answers 737-700 CRJ correct answers CRJ DH4 correct answers Q400 73H correct answers 737-800 RECONFIG 73J correct answers 737-900 RECONFIG VCR c...

What are the two most common challenges to telephone use effectiveness that can negate the benefits of such customer communication? correct answers Two challenges are: • Some employees are unaware of basic telephone use professionalism necessary to convey a good business image • People cannot ...

a. Match features of the desired product with an alternative selection. correct answers A customer who is going on a camping trip the next day would like to see the new line of high definition binoculars. Having just sold the last pair, how should the sales associate proceed? a. Match features of t...

Dementia Education Requirement correct answers All employees including volunteers must be trained/educated in dementia and abuse prevention Federal nursing staffing requirements correct answers The federal regulation does not give a specific staffing ratio - instead the regulation states the faci...