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Bundle for ServiceNow ITSM Exams Compilation | Verified | Guaranteed Success
Bundle for ServiceNow ITSM Exams Compilation | Verified | Guaranteed Success
[Show more]Bundle for ServiceNow ITSM Exams Compilation | Verified | Guaranteed Success
[Show more]Are KB Searches Logged? If yes, which table are they logged? - Yes, Logged in Search Log 
(ts_query_kb) table 
When should a problem be put in a state of Known Error? - The cause of the problem is 
determined, but there is no permanent fix. 
What phase are Incidents usually escalated? - Investigativ...
Preview 3 out of 18 pages
Add to cartAre KB Searches Logged? If yes, which table are they logged? - Yes, Logged in Search Log 
(ts_query_kb) table 
When should a problem be put in a state of Known Error? - The cause of the problem is 
determined, but there is no permanent fix. 
What phase are Incidents usually escalated? - Investigativ...
Incident Management 25% 
Problem Management 15% 
Change and Release Management 25% 
Knowledge Management 5% 
Request Fulfillment 25% 
Configuration Management Database 5%
Preview 4 out of 59 pages
Add to cartIncident Management 25% 
Problem Management 15% 
Change and Release Management 25% 
Knowledge Management 5% 
Request Fulfillment 25% 
Configuration Management Database 5%
What are the five key business areas that ServiceNow provided IT Services for? - IT, 
Security Operations, Customer Service, HR, and building business applications. 
What are the five core ServiceNow ITSM Applications? - Service Catalog, Request 
Management, Incident Management, Problem Management, ...
Preview 4 out of 61 pages
Add to cartWhat are the five key business areas that ServiceNow provided IT Services for? - IT, 
Security Operations, Customer Service, HR, and building business applications. 
What are the five core ServiceNow ITSM Applications? - Service Catalog, Request 
Management, Incident Management, Problem Management, ...
True or False: 
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - 
TRUE 
Common recurring Catalog Variables can be grouped and standardized using _________ - 
Variable Sets 
Which platform feature is used to track field value duration's, such as the le...
Preview 3 out of 26 pages
Add to cartTrue or False: 
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - 
TRUE 
Common recurring Catalog Variables can be grouped and standardized using _________ - 
Variable Sets 
Which platform feature is used to track field value duration's, such as the le...
What are the key IT services provided by ServiceNow? - 
-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
What are the applications included in ServiceNow ITSM? - 
-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
They rely heavily o...
Preview 4 out of 47 pages
Add to cartWhat are the key IT services provided by ServiceNow? - 
-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
What are the applications included in ServiceNow ITSM? - 
-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
They rely heavily o...
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