mera customer service screening pre-test bundled exams with 100% correct answers

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and: correct answersService with a smile A customer approaches the service desk with a toy doll. she say that she bought the doll for her niece's birthday a month ago and that the do...

A computer store has a sign posted on the door that says , "No food or drink to be brought into the store ."A sales associated is ringing up a customer and see that another customer has a small child who is eating an ice cream cone . The child is standing in front of your newest laptops . Which of...

Customary way of greeting people in Spanish speaking countries? correct answerskissing them on the cheek (1 or 2) Greeting tendency in Argentina? correct answers1 kiss Greeting tendency in Bolivia? correct answersNo kiss Greeting tendency in Chile? correct answers1 kiss Greeting tendency...

What is potentially compromised during a Cyber Security Incident? correct answers1. Confidentiality 2. Integrity 3. Availability (Or all the above) What are the types of Cyber Security Incidents 1. Hacking 2. Identity theft 3. Denial of service 4. Malware 5. ______________________...

Lactase, Maltase, and Sucrase chemically digest disaccharides true or false? correct answerstrue Which components of bile is recycled into enterohepatic circulation? correct answersbile salts Chemical digestion is an example of a(n) _____ process, in which food molecules are _____ into monomer...

If you cannot get to the door to greet a guest immediately, an acknowledgement consisting of a smile, nod, or some other friendly gesture is acceptable until you can physically reach them . correct answersTrue . It is not the responsibility of the greeter to assist a guest once they are seated at...