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Bundle for NRF Customer Service Study Guide Part 1 ,2 ,3 Latest 2023 Rated A+
Bundle for NRF Customer Service Study Guide Part 1 ,2 ,3 Latest 2023 Rated A+
[Show more]Bundle for NRF Customer Service Study Guide Part 1 ,2 ,3 Latest 2023 Rated A+
[Show more]A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants Get to know what the customer wants 
Which of the following are appropriate reasons for...
Preview 2 out of 12 pages
Add to cartA good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants Get to know what the customer wants 
Which of the following are appropriate reasons for...
Keeping records about customer preferences: 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system • Can help you provide more personalized service 
to returning c...
Preview 2 out of 12 pages
Add to cartKeeping records about customer preferences: 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system • Can help you provide more personalized service 
to returning c...
Creating customer loyalty is rewarding for: 
• The store 
• The sales associate 
• The customer 
• All of the above All of the above 
If the customer isn't shopping alone, you can include the rest of the party by: 
• Showing some kind of service to others in the party, such as offering a ...
Preview 2 out of 13 pages
Add to cartCreating customer loyalty is rewarding for: 
• The store 
• The sales associate 
• The customer 
• All of the above All of the above 
If the customer isn't shopping alone, you can include the rest of the party by: 
• Showing some kind of service to others in the party, such as offering a ...
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