WGU C215- Operations Management Exam Pack 2023!!

Advertising revenue model - ANSWER Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - ANSWER Companies receive a referral fee for directing business to an affiliate Appraisal cost - ANSWER The cost associ...

Which definition is used for quality evaluates how well a product performs its intended function? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - ANSWER Fitness for use Which total quality management (TQM) process wa...

Fitness for use - ANSWER How well the product performs for its intended use Support Services - ANSWER quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - ANSWER Evaluation of usefulness vs. price paid Psychological Criteria - ANS...

appraisal costs - ANSWER Costs incurred in the process of uncovering defects Benchmarking - ANSWER Studying the business practices of other companies for purposes of comparison Cause-and-effect diagrams - ANSWER A chart that identifies potential causes of particular quality problems. Checkl...

ABC Classification - ANSWER a method for determining level of control and frequency of review of inventory items Acceptable Quality Level (AQL) - ANSWER The small percentage of defects that consumers are willing to accept. Acceptable Sampling - ANSWER The process of randomly inspecting a sa...

Total Quality Management (TQM) Philosophy - ANSWER 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma. Measures...

Total Quality Management (TQM) - ANSWER An integrated effort design to improve quality performance at every level of the organization. Customer-defined quality - ANSWER The meaning of quality as defined by the customer. Conformance to specifications - ANSWER How will a product or service meets...