U Learn-New Hire Training Day (Solutran)

U Learn-New Hire Training Day 1 (Solutran) Which of the following are Healthy Benefits Plus programs? - CORRECT ANSWER-Scheduled Benefits, Discounts, Rewards only After greeting a member and locating their account, what must you do before entering the account? - CORRECT ANSWER-Verify the member...

U Learn-New Hire Training Day 4 (Solutran) Where in CRM do you go to view and submit Request Support Tickets? - CORRECT ANSWER-Request Support What is a member concern? - CORRECT ANSWER-An escalated complaint or dissatisfaction related to the benefits or the program. A UHC member did not recei...

U Learn-New Hire Training Day 2 (Solutran) Where in CRM can you find participating retailers near the member? - CORRECT ANSWER-Store Locator What information must be provided when informing members of participating retailers? - CORRECT ANSWER-Store name, street name, and city only. True or Fal...

True or False: All web portal URLs are the same. - CORRECT ANSWER-False How long does it take to receive a replacement card and catalog (S3)? - CORRECT ANSWER-2-4 weeks How long does it take to receive a catalog replacement? - CORRECT ANSWER-2-4 weeks Where can you view the history and details ...