Bundle of ITIL Exams |Questions Solved 100% Correct

Which practice identifies metrics that reflect the customer's experience of a service? - Service level management Which is a potential benefit of using an IT service management tool to support the incident management practice? - It may provide automated matching of incidents to problems or know...

What type of changes are NOT usually included within the scope of change management? - B) Changes to business strategy Which of the following is NOT a purpose of service operation? - A) To undertake testing to ensure services are designed to meet business needs. What does the term IT operations ...

Book Topics - 1. ITIL Qualification Scheme 2. Intro to Service Management 3. ITIL and the service lifecycle 4. Service Strategy 5. Service Design 6. Service Transition 7. Service Operations 8. Continual Service Improvement 9. Service Management Technology 10. How it all fits together ITIL ...

Book Topics - 1. ITIL Qualification Scheme 2. Intro to Service Management 3. ITIL and the service lifecycle 4. Service Strategy 5. Service Design 6. Service Transition 7. Service Operations 8. Continual Service Improvement 9. Service Management Technology 10. How it all fits together ITIL ...

QUESTION 1 Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner - D. Process practitioner QUESTION 2 Which process or function is responsible for monitoring activities and events in the IT infras...

Which practice makes use of methods from Lean, Agile and DevOps? - Continual improvement Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?] - consumption Which statement about service offerings is CORRECT? - The same product can be use...

A - Which of these statements is the BEST description of the purpose of the service transition lifecycle stage? A. Ensure services agreed on and designed in strategy and design are delivered effectively into operation B. Ensure services are designed to meet business expectations C. Ensure servi...

What do customer perceptions and business outcomes help to define? A. The value of a service B. Service metrics C. The total cost of a service D. Key performance indicators (KPIs) - A Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circum...