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Explain why it is important to answer calls promptly. - Answer-Each ring of the telephone seems like an eternity to the caller. The longer the caller waits, the more they slip into a crisis state. Describe why the telecommunicator should never assume multiple calls regarding the same incident are ...

FIRE TETRAHEDRON - 4 factors necessary for fire: HEAT + FUEL + OXYGEN and a CHEMICAL CHAIN REACTION ADMINISTRATION DIVISION - Chief, Support Staff, Payroll COMMUNICATION DIVISION - Call takers/ Dispatcher FIRE PREVENTION + INVESTIGATION - Building inspectors, Arson Investigators, Public Educatio...

In what year was the British Columbia Provincial Police absorbed by the Royal Canadian Mounted Police? - Answer-1950 The English system was imposed on French areas of Lower Canada after 1859. - Answer-False Which of the following choices best describes the typical sequence of a law enforcement re...

PSAP stands for - Answer-Public Safety Answering Point NIMS is abbreviation for - Answer-National Incident Management System Professionalism is defined by who you are are, what you do, and how others perceive you. True or False - Answer-True Standard of Care - Answer-The level of duty owed by on...

Name the basic operational methods of call routing - Answer-Direct Dispatch, call relay, call transfer, call referrel Name the components of the communications cycle - Answer-Sender , receiver, message, medium,context, feedback Name three primary fields of public safety communications - Answer-L...

Mutual aid - Answer-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - Answer-similar to mutual aid, however mutual response requires the simultaneous di...

The term PSAP stands for Public Safety Access Point - Answer-False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you - Answer-True Ethics involves an individuals personal, professional, and organizational rules of conduct - Answer-Tr...

digital data - Answer-discreet data (on/off) two discernible states (b) - Answer-binary bit (B) - Answer-byte Exabyte (2^60) - Answer-Biggest byte Analog data - Answer-continuous data (spectrum) with infinite states; needs to be digitized to be understood; a bit is a digital representation of d...

T or F Emergency calls can come in on any line? - TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without...

Fire, a chemical chain reaction, occurs when which three elements are present in the right conditions? ____, _____, _____ - Answer-Heat Oxygen Fuel Fires are fought from the ____ to the _______. - Answer-Unburned, Burned The Fire Tetrahedron depicts which four factors necessary for fire? - Answ...

List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - Comfortable tone Encourages conversation Demonstrates interest Signals understanding Message format List and describe the six components of the communications cycle - The sen...

The objective of EMD is _________, and NOT __________. - Answer-- Understanding the role of EMD obtaining information through vital points questions and giving appropriate pre-arrival instructions. - Give training in the use of handling center equipment. What does EMD stand for? - Answer-Emergenc...

T/F: The term "PSAP" stands for Public Safety Access Point. - Answer-False T/F: Professionalism is defined by who you are, what you do, and how others perceive you. - AnswerTrue T/F: Ethics involves an individual's personal, professional, and organization rules of conduct. - AnswerTrue T/F: Th...

AACN - Answer-Advanced Automatic Crash Notification ACN - Answer-Automatic Collision Notification ALI - Answer-Automatic Location Identification ANI - Answer-Automatic Number Identification APCO - Answer-Association of Public Safety Communications Officials ASL - Answer-American Sign Language ...