Zendesk Administrator Certification BUNDLED Exams and Verified Solutions 2024 | 2025

Zendesk Admin Exam Prep: Section 6 Security and Data persistence Exam with Correct Solutions You want to give your end users an authentication option that doesn't require them to create a new password, but you don't have the resources for a custom single sign-on (SSO). What can you do? - Answe...

Zendesk Administrator Exam- Section 6: Security and Data Persistence 2024 Updated Zendesk Sandbox - Answer -A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. w...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions and Verified Solutions What's the difference between a trigger and an automation? - Answer -Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I in...

Zendesk Training Exam Questions and Verified Solutions Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1....

Zendesk Administrator Exam/ Section 3: User Experience Exam with Correct Solutions 2024 What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set...

Zendesk Support Admin Certification Exam with Verified Solutions 2024 What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Are...

Zendesk Certification Exam Questions and Correct Solutions What channels does Zendesk offer? - Answer -Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - Answer -As many as you want! (no limit) Can you receive/respond to tickets...

Zendesk Administrator Exam- Section 5 Additional Features Exam with Verified Solutions 2024 What is a web widget? - Answer -The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for ...