Zendesk Certification || with 100% Accurate Solutions. ZENDESK || Already Passed. Zendesk Training || Questions and 100% Verified Answers. Zendesk Terms and Tools || A+ Verified Solutions. Zendesk Support Admin Certification || with Errorless Solutions 100%.
[Show more]
What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? cor...
Preview 2 out of 12 pages
Add to cartWhat channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? cor...
1x sold
What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a cl...
Preview 2 out of 8 pages
Add to cartWhat is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a cl...
Support Suite includes which products? correct answers Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? correct answers Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? correct answe...
Preview 2 out of 8 pages
Add to cartSupport Suite includes which products? correct answers Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? correct answers Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? correct answe...
Tips to be an Active Listener? (5) correct answers 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) correct answers 1. Ask Questions 2. Seek Elaboration (Repea...
Preview 2 out of 12 pages
Add to cartTips to be an Active Listener? (5) correct answers 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) correct answers 1. Ask Questions 2. Seek Elaboration (Repea...
4x correct answers Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% correct answers Support makes up ____ of Zendesk's revenue. 75% correct answers ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -co...
Preview 1 out of 3 pages
Add to cart4x correct answers Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% correct answers Support makes up ____ of Zendesk's revenue. 75% correct answers ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -co...
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.
No, you only buy these notes for $28.99. You're not tied to anything after your purchase.
4.6 stars on Google & Trustpilot (+1000 reviews)
67866 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now