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Genesys Cloud Implementation Exam Questions and Answers

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Genesys Cloud Implementation Exam Questions and Answers What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zend...

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Genesys Cloud Admin Practice Questions and Answers

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Genesys Cloud Admin Practice Questions and Answers Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and...

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Genesys ICCS Exam (Administering the System) Questions and Answers

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Genesys ICCS Exam (Administering the System) Questions and Answers What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Correct Answer ️️ -Interaction Administrator What is the name of the application that allows the user to answer cal...

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Genesys Cloud CX GCP-GCX Real Questions with Correct Answers

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Genesys Cloud CX GCP-GCX Real Questions with Correct Answers Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX C...

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Genesys Cloud Reporting & Analytics Exam Questions and Answers

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Genesys Cloud Reporting & Analytics Exam Questions and Answers For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Correct Answer ️️ -Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions...

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Genesys CIV Exam Questions and Answers

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Genesys CIV Exam Questions and Answers Which of the following statements is true about StatServer? - Correct Answer ️️ - StatServer is a client of SIPServer and URS but it is a server for Pulse Collector GAX Database stores information about Audio Resource Management, Operational Parameter M...

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Genesys Cloud Workforce Management Exam Questions and Answers

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Genesys Cloud Workforce Management Exam Questions and Answers What is Workforce Management? - Correct Answer ️️ -The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strateg...

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Genesys Routing/Solution Practice Questions and Answers

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Genesys Routing/Solution Practice Questions and Answers Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application - Correct Answer ️️ -Orchestration Server Routing engine - runs strategic target-seeking algoritms for each inbound i...

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Genesys Cloud CX: Contact Center Administration Exam Practice Questions and Answers

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Genesys Cloud CX: Contact Center Administration Exam Practice Questions and Answers What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. ...

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Genesys Cloud CX: Implementation Exam Questions and Answers

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Genesys Cloud CX: Implementation Exam Questions and Answers True/False: With a Genesys Cloud CX Collaborate license, the users in your organization can make and receive customer calls. - Correct Answer ️️ -False What license is needed to enable Workforce Engagement Management feature? a. Co...

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Genesys Cloud Architect Exam Questions and Answers

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Genesys Cloud Architect Exam Questions and Answers Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 12:00:00PM. 2. AddDays(MakeDate(2...

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Genesys Certification Practice Questions with 100% Correct Answers

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Genesys Certification Practice Questions with 100% Correct Answers Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - Correct Answer ️️ -a Which of the following includes all of the p...

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