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SS24CXWB EXAMS 2024/2025 WITH COMPLETE SOLUTIONS
SS24CXWB EXAMS 2024/2025 WITH COMPLETE SOLUTIONS
[Show more]SS24CXWB EXAMS 2024/2025 WITH COMPLETE SOLUTIONS
[Show more]Which is an example of a premium customer service phrase? - Answer-It's my pleasure 
When you put the customer's name on a welcome board or LED screen, which customer expectations 
are you fulfilling? - Answer-Make me feel special 
If you experience limited loaner vehicles and drivers, an alternat...
Preview 1 out of 2 pages
Add to cartWhich is an example of a premium customer service phrase? - Answer-It's my pleasure 
When you put the customer's name on a welcome board or LED screen, which customer expectations 
are you fulfilling? - Answer-Make me feel special 
If you experience limited loaner vehicles and drivers, an alternat...
Which report provides more information about the status of your dealership's CX Survey invitations? - 
Answer-Disposition Report 
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also 
___________. - Answer-on DealerCONNECT 
under the Name pulldown menu...
Preview 2 out of 5 pages
Add to cartWhich report provides more information about the status of your dealership's CX Survey invitations? - 
Answer-Disposition Report 
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also 
___________. - Answer-on DealerCONNECT 
under the Name pulldown menu...
Which of the following is a connected service? - Answer-Remote start 
Jeep Connect, Wagoneer Connect, Dodge Connect, Ram Connect and Chrysler Connect are collectively 
referred to internally as Brand Connect. Brand Connect will _______. - Answer-Enable more control of 
future connected services grow...
Preview 1 out of 1 pages
Add to cartWhich of the following is a connected service? - Answer-Remote start 
Jeep Connect, Wagoneer Connect, Dodge Connect, Ram Connect and Chrysler Connect are collectively 
referred to internally as Brand Connect. Brand Connect will _______. - Answer-Enable more control of 
future connected services grow...
Which of the following is an example of premium customer service? - Answer-Anticipating customer 
needs 
To elevate the customer experience during the needs discovery, __________________________. - 
Answer-use active listening techniques 
To elevate the customer experience during a vehicle demonstra...
Preview 1 out of 2 pages
Add to cartWhich of the following is an example of premium customer service? - Answer-Anticipating customer 
needs 
To elevate the customer experience during the needs discovery, __________________________. - 
Answer-use active listening techniques 
To elevate the customer experience during a vehicle demonstra...
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also 
___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking 
the 9-dot "App" menu button 
A dashboard type of report, which presents the data with interactive cha...
Preview 1 out of 3 pages
Add to cartLinks to launch the various tools in the CX Survey Dashboard are available on the Homepage and also 
___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking 
the 9-dot "App" menu button 
A dashboard type of report, which presents the data with interactive cha...
Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and 
the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on 
the CX Dashboard Homepage 
On the Case Management Form, click the _____ tab to see the full deta...
Preview 1 out of 2 pages
Add to cartWhere can you find a link to Stellantis-specific reference guides, training videos, quick start guides and 
the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on 
the CX Dashboard Homepage 
On the Case Management Form, click the _____ tab to see the full deta...
If your customer prefers to communicate via text, but you have several lengthy documents to share with 
him, whats your best course of action? - Answer-alert the customer via text 
cx survey questions are designed to ____ - Answer-measure how well we are delivering a premium 
experience 
your role i...
Preview 1 out of 2 pages
Add to cartIf your customer prefers to communicate via text, but you have several lengthy documents to share with 
him, whats your best course of action? - Answer-alert the customer via text 
cx survey questions are designed to ____ - Answer-measure how well we are delivering a premium 
experience 
your role i...
Who plays a role in creating a positive customer experience at your dealership? - Answer-Everyone 
Which CX Dashboard functionality helps sift through survey data? - Answer-Filters 
How do you opt-in to receive email notifications when new cases are generated? - Answer-Click the 
Profile icon in the...
Preview 1 out of 3 pages
Add to cartWho plays a role in creating a positive customer experience at your dealership? - Answer-Everyone 
Which CX Dashboard functionality helps sift through survey data? - Answer-Filters 
How do you opt-in to receive email notifications when new cases are generated? - Answer-Click the 
Profile icon in the...
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