ITIL 4 FOUNDATION PRACTICE EXAM BUNDLE, VERIFIED.

ITIL FOUNDATION TEST QUESTIONS & ANSWERS/ 100% ACCURATE. VERIFIED/ Service Assets include: - Capital, People, Knowledge and Infrastructure Business relationship management supports: - The customer,The business,IT provider "Warranty of a service": - Customers are assured of certain levels of av...

ITIL FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ service - delivers value to customers, without ownership of specific costs and risks SACM - Service Asset and Configuration Management SACM purpose - Purpose is to ensure you have accurate, meaningful and relevant info abou...

ITIL FOUNDATION 4 - PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE, VERIFIED/ What is the effect of increased automation on the 'service desk' practice? - -Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offere...

ITIL EXAM REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. GRADED A+ What are the sources of Best Practice? - Standards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - Employees Customers Suppliers Advisors Technology ...

ITIL 4 PRACTICE TEST 3 REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ What is the definition of a customer? - -A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for serv...

ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+ PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of t...

ITIL 4 FOUNDATION PRACTICE EXAM WITH RATIONALE/ REVIEW QUESTIONS AND ANSWERS, GRADED A+ A service provider describes a package that includes a laptop with software, licences, and support. What is this package an example of? A. Value B. An outcome C. Warranty D. A service offering - D. Service...

ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ How does prioritization of incidents assist in incident Managment? - It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to al...

ITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+. VERIFIED/ governance - -the means by which an organization is directed and controlled service management - -A set of specialized organizational capabilities for providing value to customers in the form of services value - -the pe...

ITIL 4 EXAM REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. GRADED A+ Service Management - A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - A set of specialized organizational capabilities for enabling value for custom...

ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. GRADED A+ 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "T...

ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ Structures of the Service Value System (SVS) • Guiding principles • Governance • Service Value Chain • Practices • Continual Improvment What is the Service Value System Input? Opportunity/Dem...