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MSO Papers en lesnotities Case studies

Samenvatting van de hoofdstukken, papers en notities van de case studies discussion sessions.

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Samenvatting MSO

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Dit is een samenvatting van volgende papers en hoofdstukken: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing env...

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Samenvatting Case Studies MSO

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$3.20

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De case studies: - Cleveland Clinic - Oberoi hotels - Acces Blocking GUH - Virginia Mason - WeWork - Komatsu En notities van de inleidende les + wrap-up sessie

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