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MSO Papers en lesnotities Case studies
Samenvatting van de hoofdstukken, papers en notities van de case studies discussion sessions.
[Show more]Samenvatting van de hoofdstukken, papers en notities van de case studies discussion sessions.
[Show more]2x sold
Dit is een samenvatting van volgende papers en hoofdstukken: 
- "Service Blueprinting: a practical technique for service innovation" 
- "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" 
- "Servitization: or why services managment is relevant for manufacturing env...
Preview 4 out of 51 pages
Add to cartDit is een samenvatting van volgende papers en hoofdstukken: 
- "Service Blueprinting: a practical technique for service innovation" 
- "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" 
- "Servitization: or why services managment is relevant for manufacturing env...
1x sold
De case studies: 
- Cleveland Clinic 
- Oberoi hotels 
- Acces Blocking GUH 
- Virginia Mason 
- WeWork 
- Komatsu 
En notities van de inleidende les + wrap-up sessie
Preview 3 out of 28 pages
Add to cartDe case studies: 
- Cleveland Clinic 
- Oberoi hotels 
- Acces Blocking GUH 
- Virginia Mason 
- WeWork 
- Komatsu 
En notities van de inleidende les + wrap-up sessie
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