State Farm Auto Adjuster Certification Exam Solved 100% Correct

ACV - ANSWER-actual cash value After Market Parts - ANSWER-Parts produced by a 3rd party for use on automobiles. Betterment - ANSWER-An improvement made to and automobile that increases its value, rather than a repair that simply maintains its current value BL - ANSWER-Blend Blend - ANSWER-This operation is equal to half the RF time on a panel. Blend would be necessary if an adjacent panel required some paint so the color would match. If damage is within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because the paints are hard to match. Bridge - ANSWER-Bridging occurs between 2 surfaces painted at the same time. A good example would be seen between a molding and the panel Eventually the bridge will crack between the two and the integrity of the paint will deteriorate. Bridging is most often related to R&I. If a shoes does not strip a panel naked then bridging will most likely occur. CEG - ANSWER-Collision Estimating Guide Collision Estimating Guide - ANSWER-A reference for how much time the average mechanic or painter will require performing a specific task. Clean and Retape - ANSWER-When an adhesive molding, nameplate, or emblem is removed and reinstalled. The painter must clean the glue off and apply a new coat. Clear Coat - ANSWER-is used to seal in the color pigment on a panel. Most vehicles have two stage paint which is first coat color, second coat clear. Corrosion Protection - ANSWER-This material is applied to the underside of a panel to prevent corrosion. This protection needs to be considered when when estimating damage repair. Deductible - ANSWER-An amount, stated on the policy , for which the policy holder is responsible. Deductibles are assessed on a per incident basis. Depreciation - ANSWER-The decrease in the market value of a vehicle over time. The amount of yearly depreciation is affected by variables including car condition, resale market supply and demand, and reputation of the manufacturer and or model. DOL - ANSWER-Date of Loss Date of Loss - ANSWER-The date when the damage occurred. EFS - ANSWER-Estimator Fact Sheet Estimator Fact Sheet - ANSWER-the fact sheet is accompanied with each claim. Before evaluating the damage you will need to verify all information on the efs. It will have important information such as the deductible, VIN, and date of loss. Flex Additive - ANSWER-This is added to the paint when applying it to a plastic part. Plastic parts will bend slightly with wind and the paint must be flexible to prevent cracking. HSLA - ANSWER-High Strength Low Alloy High Strength Low Alloy - ANSWER-A high strength, light weight metal commonly used for hoods on some pickups and cars. HLSA requires more heat and is difficult to repair. Indemnify - ANSWER-An insurance company is responsible to return their policy holder to Pre-Loss conditions. LKQ - ANSWER-Like Kind and Quality Like Kind and Quality - ANSWER-Used parts of similar quality to those they are replacing. These will most likely be used when it is difficult or impossible to get new OEM parts. Long Expansion - ANSWER-Commonly called the "snowflake" in Mitchell. It will be your best friend. Long Expansion contains often repeated operations that will be used in writing an estimate. Magnuson - Moss Act - ANSWER-Manufacturer cannot void a warranty if aftermarket parts are used as long as the aftermarket parts meet or exceed the manufacturer's specifications. Masking - ANSWER-Protecting an area from paint application. Typically masking is a covered operation for most painting, but occasionally we will have to cover additional masking. NAGS - ANSWER-National Auto Glass Specifications National Auto Glass Specifications - ANSWER-Aftermarket glass, gennerally heavily discounted and usually cheaper than OEM glass. OTH - ANSWER-Other than Hail Other than hail - ANSWER-This is when damage on the vehicle is obviously not caused by hail.. It is important to remember. Hail will not scratch paint. Overlap - ANSWER-Overlap pertaining to estimatics occurs when two adjacent panels will share common procedures such as masking for prep. An example of overlap would be a hood and fender panel requiring refinishing. The hood would be the first major panel on the estimate and the fender would follow with a 0.4 deduction to account or the overlap time The 0.4 hr accounts for prep and masking which is removed from the operation of refinishing because the panels are adjacent. It is important to understand overlap because the estimatic software will remove overlap as the estimate is being created. P-Pages - ANSWER-Procedure Pages Procedure Pages - ANSWER-Where you would find what is included in a R&R operation. Panel - ANSWER-Refers to an exterior panel, such as a hood or fender. It could be plastic, fiberglass, or metal. Paint code - ANSWER-Found on the firewall or inside the drivers side door. This defines the manufactured paint color. Important for distinguishing between two and three stage paints. PCP's - ANSWER-Prevailing Competitive Prices Prevailing Competitive Prices - ANSWER-Prices charged by not less than a majority of the repair market. PCP's are used to develop the practices when determining prices for body, mechanical and refinishing labor hour wages. PDR - ANSWER-Paint less Dent Repair Paintless Dent Repair - ANSWER-Some hail dents can be removed with this technique if access is availablr and the dent is small. This is possible bcause hail will not scratch paint. policy holder - ANSWER-one who owns the insurance policy Practices - ANSWER-Guideline set up that has averaged rates, supply costs, and contact numbers for that particular region. Pre loss condition - ANSWER-Condition in which the vehicle was in just prior to the loss.