Assignment 6: Teaching Business English
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ASSIGNMENT 6 (TOTB 140 Hour):
In this assignment you are required to teach English at a company (100).
Name: Fatima Mohamed
Date: 05 July 2023
Below is Presentation, Practice, Production (PPP) Lesson plan for 3 days, the context of a Chinese debt
collection call/contact Centre.
Dates: 05, 06, and 07 July 2023
Title: A Chinese Debt Collection Call/ Contact Centre
Level: Intermediate
Materials: Youtube Videos, Flashcards, Phonetics, Script work
Duration: 8 Hours Full working day excluding Lunch and Tea breaks
Class size: 20 Students
Objectives: To get their employees to speak to English speaking clients in English. By the end of the
lesson, learners will be better able to use vocabulary for Debt Collection to ask, answer questions and
handle objections about debt collection, e.g. ‘I am calling with regards to your payday loan.?’ ‘Sorry, I
got busy and forgot to pay.”
Assumptions: Students have generally enough knowledge of the language. Money is something we use
almost every day. Learning vocabulary about debt/loans will enable students to better assist clients in
English.
Anticipated Problems: Learners may cancel at the last minute because of unforeseen problems: perhaps
an important call has come in, or their train is delayed. Some of the students may be paying for the
classes themselves, whilst others will be sent by their company. Students who pay for their own classes
tend to be more interested and motivated. For students sent by their employer, it is possible that they
could see this as time off work. The numbers of people attending class
Solutions: A cancellation policy with the company in advance for example, ask them to make sure they
inform you 24 or 48 hours in advance. It’s not unusual to prepare for a group of six to eight people and
have only one person show up. Try and create activities that will work on a one-to-one basis
,Day One 05/July 2023
Lesson 1:
Introduction to topic, Phonetics, Vocabulary
Presentation Phase
Introduction
Begin the lesson with a class discussion to determine what students know, think they know, or have
misconceptions concerning debt, money, loans, banks and borrowing.
Possible discussion starters:
Why do people need money?
Why would anyone need to borrow or loan money?
Why would people apply for credit?
Why do people make debt?
Does anyone have a credit card? If so, do you mind sharing why you applied for a credit card?
Is credit good or bad? Explain.
Show them Youtube videos: “What is debt” & “Everything you need to know about Debt”
(Duration: 15 Minutes )
Discussion Questions
What is one potential negative concerning credit?
How can credit have a positive impact on your credit score?
What is one way you foresee using credit or loans soon?
Vocabulary Phonetic spelling/Pronunciation
, Debt dEt
Debt collector/ Debtor deh·tuh
Overdue ow·vuh·dyoo
Bill bil
Payments pay·muhnts
Credit kreh·duht
Loan lown
Bank bangk
Bank card bangk kaad
Credit Limit kreh·duht li·muht
Balance Bal·uhns
Practice Phase
Exercise 1
The teacher will now use color coded Flash cards with different terms relating to the topic, and will ask
students what the term means to them/their understanding.
[Examples of Flashcards]
Exercise 2
Match the word to the correct explanation
Debt a person, country, or organization that owes
money.
Bank card a thing that is borrowed especially a sum of
money that is expected to be paid back with
interest
Bank a card that is linked to a depository account,
including ATM cards and debit cards
Loan a financial institution authorized to accept
deposits and provide credits
Credit a sum of money that is owed or due
Payments allows you to get money upfront with the
promise to repay it in the future, often with
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