FO ch 11 EXAM

Performing the front office audit requires attention to: - ANSWER-guest credit restrictions. Which of the following is a function of the front office audit? - ANSWER-balancing all front office accounts and resolving room status discrepancies Preparing a daily summary of the cash, check, and credit card activities that occurred at the front desk is the role of the: - ANSWER-front office auditor. All the accounts listed on a high-balance report are: - ANSWER-guest and nonguest accounts that have reached or exceeded assigned credit limits. Independent documentation by different hotel departments that verifies transactions posted to guest accounts enables the front office auditor to: - ANSWER-reconcile front office accounts with revenue center and departmental records. Which of the following is a supporting document verifying a hotel/guest transaction? - ANSWER-the cash register tape from a hotel's coffee shop and guest checks from a hotel's dining room The Roadside Inn is an 80-room motel with only one or two front desk agents on duty at any time. To ensure that no single employee is wholly responsible for accounting for all phases of a transaction, room and room tax charges should be posted by the: - ANSWER-front office auditor.