Genesys Routing/Solution Practice Questions and Answers

Genesys Routing/Solution Practice Questions and Answers Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application - Correct Answer ️️ -Orchestration Server Routing engine - runs strategic target-seeking algoritms for each inbound interaction. - Correct Answer ️️ -Universal Routing Server All routing applications must be uploaded to a _______ - Correct Answer ️️ -Web Application Server Graphical IDE routing application development tool which generates SCXML - Correct Answer ️️ -Composer Lets Universal Routing Server (URS) and Orchestration Server (ORS) know a call has arrived and routing application needs to be executed. - Correct Answer ️️ -T-Server Tracks the real-time status of the contact center objects. - Correct Answer ️️ -Stat Server What type of object is created in Configuration Server when you save a strategy from Interaction Routing Designer? - Correct Answer ️️ -Script Object ________are the fundamental elements of a routing strategy. - Correct Answer ️️ - Blocks Which component is responsible for providing the routing strategy to URS? - Correct Answer ️️ -Configuration Server Which server application provides the link for strategy monitoring between Interaction Routing Designer and Univeersal Routing Server? - Correct Answer ️️ -Message Server Where are the graphical versions of a routing strategy stored? - Correct Answer ️️ - *.rbn file locally or in a DB An interaction has been routed as requested - Correct Answer ️️ -EventRouteUsed An interaction has arrived at an agent's extension - Correct Answer ️️ -EventRinging An interaction has been placed on a routing point specified by This DN, and is waiting for a routing instructions. - Correct Answer ️️ -EventRouteRequest Business data is associated with an interaction - Correct Answer ️️ - EventAttachedDataChanged The message when a treatment has been succesfully started for an interaction - Correct Answer ️️ -EventTreatmentApplied URI of Routing Application as defined in the Enhanced Routing Script Object - Correct Answer ️️ -Processing GET request Indicates that SCXML appication document was succesfully retrieved from Web Application Server - Correct Answer ️️ -Request successful Confirmation that HTTP request has completed - Correct Answer ️️ -HTTP request completed Indicates that ORS is requesting URS to perform routing logic - Correct Answer ️️ - ORSURS: InvokeFunctional Module To assist with tracking, use the refID to locate the corresponding request in the URS log - Correct Answer ️️ -refID List of values from the routing application Rarget block. URS will use these values to perform the routing target function. - Correct Answer ️️ -args Indicates which ORS server submitted the request. Remember clustering. - Correct Answer ️️ -recieved from ORS to assist with tracking, use the refID to locate the corresponding request in the ORS log - Correct Answer ️️ -refID (corresponding URS) List of values from the routng appli9cation Target block. URS will use these values to perfrom the routing target function. - Correct Answer ️️ -args (corresponding URS) decsision on which routing branch to take based on database query result - Correct Answer ️️ -Branching this is when routing target is selected - Correct Answer ️️ -Target selection The two messages seen when ORS successfully retrieves application from web application server. - Correct Answer ️️ -Processing GET request, Request successful provides the ability to create multiple application types, such as routing strategies, session logic, service logic, combinations and more... - Correct Answer ️️ - Orchestration Platform general purpose event-based state machine language designed to support call control features. - Correct Answer ️️ -SCXML Basic routing functionality HA capability - Correct Answer ️️ -Universal Routing Server supports type of license state that outlives the process that created it. - Correct Answer ️️ -Persistence be configured to work with the same persistence storage - Correct Answer ️️ - Orchestration Server must: maintains connections to all member nodes and helps facilitate workload distribtion and failover handling. - Correct Answer ️️ -Super Node a method of controlling Genesys applications in meaningful groupings r