Prüfung
AT&T Final Assessment Test Questions and Answers
- Kurs
- Hochschule
AT&T Final Assessment Test Questions and Answers
[ Mehr anzeigen ]vorschau 2 aus 6 Seiten
Vorschau 2 aus 6 Seiten
In den Einkaufswagen
In den Einkaufswagen
Verkäufer
Folgen
Rusenna
Deine Reviews
Inhaltsvorschau
AT&T Final Assessment Test Exam Questions with Correct AnswersWhich of the following self-service options allows CRU and Small Business customers with a FAN to check their unbilled usage detail? - Answer-Services
Which of the following are examples of Be Responsive and Deliver? - Answer-We are attentive to customers and recognize that their time is precious. Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the
market of activation? - Answer-Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the package minutes included in her plan. You should provide her with her bill cycle information and provide the customers with the Self- service options to verify her usage in the future. - Answer-True. This is correct. Customers generally make inquiries regarding their bill cycle date when they are concerned about having exceeded
the package minutes included in their price plan for a given. Please provide these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - Answer-2100 Shared Anytime Minutes Unlimited Nights and Weekends Unlimited Mobile to Mobile . The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
Customer's with the A-list for Business feature must have access and permissions to Premier On-line Care (POC) to create and manage call lists. - Answer-True.
This is correct. Customers must have access and permissions to Premier On-line Care (POC) to create and manage call lists.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. - Answer-This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the included minutes on group plans. - Answer-True
Which of the following distinct groups are permitted to use Premier? - Answer-. Billing Account Number Administrators (BAN Admin), Nationally Contracted & Government (CRU), Small Business Contracted (CRU), and Telecom Managers (TMs) are some of the distinct groups who are permitted to use Premier.
Premier Online Store (POS) is a customized self-service Web site where AT&T business customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive rates. - Answer-True.
This is correct. Premier Online Store (POS) is a customized self-service Web site where
AT&T business customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive rates.
Craig has a billing cycle date of the 15th. He receives his June invoice which includes monthly recurring charges from May 16 to June 15. This is an example of Arrears Billing. - Answer-True.
This is an example of Arrears Billing. The customer is billed one month in arrears for MRCs.
Which of the following transactions would result in a customer receiving a monthly bill with prorated charges? - Answer-Changing a primary on a FamilyTalk mid-cycle from one CTN to another CTN. New Activations - Customer activates a line of service on Sep.10, the bill cycle end date is Sep. 15. Bill Cycle Change- The customer's bill cycle ends on the 15th. Sep. 1st, he calls to change his bill cycle to end the 18th.
Sarah received her invoice reflecting total charges for wireless line 707-208-2688 of $125.33. Which of the following should you advise Sarah contributed to the total charges? - Answer-Credits, Adjustments, & Other Charges - $2.34
FamilyTalk Plan - $60.00
Government Fees and Taxes - $4.17
Roadside Assistance - $2.99
If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire. - Answer-True.
This is correct. If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire.
BMCC representatives should assist a Combined Bill customer with the following inquiries - Answer-Troubleshoot device and features Change wireless features/data plans
Change rate plans.
Alle Vorteile der Zusammenfassungen von Stuvia auf einen Blick:
Garantiert gute Qualität durch Reviews
Stuvia Verkäufer haben mehr als 700.000 Zusammenfassungen beurteilt. Deshalb weißt du dass du das beste Dokument kaufst.
Schnell und einfach kaufen
Man bezahlt schnell und einfach mit iDeal, Kreditkarte oder Stuvia-Kredit für die Zusammenfassungen. Man braucht keine Mitgliedschaft.
Konzentration auf den Kern der Sache
Deine Mitstudenten schreiben die Zusammenfassungen. Deshalb enthalten die Zusammenfassungen immer aktuelle, zuverlässige und up-to-date Informationen. Damit kommst du schnell zum Kern der Sache.
Häufig gestellte Fragen
Was bekomme ich, wenn ich dieses Dokument kaufe?
Du erhältst eine PDF-Datei, die sofort nach dem Kauf verfügbar ist. Das gekaufte Dokument ist jederzeit, überall und unbegrenzt über dein Profil zugänglich.
Zufriedenheitsgarantie: Wie funktioniert das?
Unsere Zufriedenheitsgarantie sorgt dafür, dass du immer eine Lernunterlage findest, die zu dir passt. Du füllst ein Formular aus und unser Kundendienstteam kümmert sich um den Rest.
Wem kaufe ich diese Zusammenfassung ab?
Stuvia ist ein Marktplatz, du kaufst dieses Dokument also nicht von uns, sondern vom Verkäufer Rusenna. Stuvia erleichtert die Zahlung an den Verkäufer.
Werde ich an ein Abonnement gebunden sein?
Nein, du kaufst diese Zusammenfassung nur für 12,00 €. Du bist nach deinem Kauf an nichts gebunden.
Kann man Stuvia trauen?
4.6 Sterne auf Google & Trustpilot (+1000 reviews)
45.681 Zusammenfassungen wurden in den letzten 30 Tagen verkauft
Gegründet 2010, seit 14 Jahren die erste Adresse für Zusammenfassungen
Kürzlich von dir angesehen
