Introduction to Management
AMSIB Year 1
,Table of Contents
Chapter 1 – Introduction to Management....................................3
The definition of management..........................................................3
Effectiveness and efficiency........................................................................................4
The four management functions.......................................................4
Management skills...........................................................................7
Chapter 3 – The organization and corporate culture....................9
The external environment................................................................9
General environment................................................................................................ 10
Task environment..................................................................................................... 12
Organization-environment relationship...........................................13
Environmental uncertainty........................................................................................13
Adapting to the environment....................................................................................13
Chapter 7 – Manager planning and goal setting.........................15
Goal setting and planning overview................................................15
Levels of goals and plans.......................................................................................... 15
Goal setting in organizations..........................................................16
Organizational mission..............................................................................................17
Goals and plans......................................................................................................... 17
Operational planning.....................................................................18
Criteria for effective goals.........................................................................................19
Benefits and limitations of planning................................................19
Planning for a turbulent environment.............................................20
Contingency planning, building scenarios and crisis planning...................................21
Chapter 13 - Leadership..........................................................22
Contemporary leadership...............................................................22
1. Servant leadership................................................................................................23
2. Authentic leadership.............................................................................................23
From management to leadership....................................................24
Behavioural approaches.................................................................25
Task versus people bias............................................................................................25
The leadership grid................................................................................................... 26
Contingency approaches................................................................27
Charismatic and transformational leadership..................................28
Transformational versus transactional leadership.....................................................28
Power and influence.......................................................................29
Position power (hard powers)....................................................................................29
Personal power (soft powers)....................................................................................30
Chapter 14 – Managing human resources..................................31
2
, The strategic role of human resource management.........................31
The influence of globalization on HRM.............................................34
Maintaining an effective workforce.................................................35
Motivation................................................................................................................. 35
Content perspectives on motivation................................................36
Hierarchy of needs theory.........................................................................................36
Two factor theory...................................................................................................... 37
Process perspectives on motivation................................................37
Equity theory............................................................................................................. 38
Goal-setting theory................................................................................................... 38
Reinforment perspective on motivation...........................................39
Reinforment tools...................................................................................................... 40
Chapter 1 – Introduction to
Management
The definition of management
Management = when you achieve organizational
goals in an effective and efficient manner. You do that
3
,by planning, organizing, leading and controlling
organizational resources.
Effectiveness and efficiency
Organizational effectiveness = how succesfull an
organisation meets its goals.
Organizational effiency = using minimal resources
(raw materials, money and people) to produce the
desired product.
The four management functions
How a managers use resources to achieve the goals of
the organization:
1.Planning = when you make goals for the future of
your organization. Then you decide on the tasks
and use of resources that you need to achieve the
goals.
4
,Planning -> where the organization wants to be in the
future and how to get there.
2.Organizing = when you follow the planning and
you reflect how the organization tries to
accomplish the plan.
Organizing involves:
Assigning tasks
Grouping tasks into departments
Delegating authority
Distrubuting resources across the organization
3.Leading = when you use influence to motivate
employees to achieve the goals of the
organization.
Leading means:
Creating a shared culture and values
Communicating goals to people throughout the
organization
Infusing employees with the desire to perform at a
high level
4.Controlling =
Monitoring employees’ activities
Determining wheter the organization is moving
towards its goals
Making corrections as necessary
5
, 6
AMSIB Year 1
,Table of Contents
Chapter 1 – Introduction to Management....................................3
The definition of management..........................................................3
Effectiveness and efficiency........................................................................................4
The four management functions.......................................................4
Management skills...........................................................................7
Chapter 3 – The organization and corporate culture....................9
The external environment................................................................9
General environment................................................................................................ 10
Task environment..................................................................................................... 12
Organization-environment relationship...........................................13
Environmental uncertainty........................................................................................13
Adapting to the environment....................................................................................13
Chapter 7 – Manager planning and goal setting.........................15
Goal setting and planning overview................................................15
Levels of goals and plans.......................................................................................... 15
Goal setting in organizations..........................................................16
Organizational mission..............................................................................................17
Goals and plans......................................................................................................... 17
Operational planning.....................................................................18
Criteria for effective goals.........................................................................................19
Benefits and limitations of planning................................................19
Planning for a turbulent environment.............................................20
Contingency planning, building scenarios and crisis planning...................................21
Chapter 13 - Leadership..........................................................22
Contemporary leadership...............................................................22
1. Servant leadership................................................................................................23
2. Authentic leadership.............................................................................................23
From management to leadership....................................................24
Behavioural approaches.................................................................25
Task versus people bias............................................................................................25
The leadership grid................................................................................................... 26
Contingency approaches................................................................27
Charismatic and transformational leadership..................................28
Transformational versus transactional leadership.....................................................28
Power and influence.......................................................................29
Position power (hard powers)....................................................................................29
Personal power (soft powers)....................................................................................30
Chapter 14 – Managing human resources..................................31
2
, The strategic role of human resource management.........................31
The influence of globalization on HRM.............................................34
Maintaining an effective workforce.................................................35
Motivation................................................................................................................. 35
Content perspectives on motivation................................................36
Hierarchy of needs theory.........................................................................................36
Two factor theory...................................................................................................... 37
Process perspectives on motivation................................................37
Equity theory............................................................................................................. 38
Goal-setting theory................................................................................................... 38
Reinforment perspective on motivation...........................................39
Reinforment tools...................................................................................................... 40
Chapter 1 – Introduction to
Management
The definition of management
Management = when you achieve organizational
goals in an effective and efficient manner. You do that
3
,by planning, organizing, leading and controlling
organizational resources.
Effectiveness and efficiency
Organizational effectiveness = how succesfull an
organisation meets its goals.
Organizational effiency = using minimal resources
(raw materials, money and people) to produce the
desired product.
The four management functions
How a managers use resources to achieve the goals of
the organization:
1.Planning = when you make goals for the future of
your organization. Then you decide on the tasks
and use of resources that you need to achieve the
goals.
4
,Planning -> where the organization wants to be in the
future and how to get there.
2.Organizing = when you follow the planning and
you reflect how the organization tries to
accomplish the plan.
Organizing involves:
Assigning tasks
Grouping tasks into departments
Delegating authority
Distrubuting resources across the organization
3.Leading = when you use influence to motivate
employees to achieve the goals of the
organization.
Leading means:
Creating a shared culture and values
Communicating goals to people throughout the
organization
Infusing employees with the desire to perform at a
high level
4.Controlling =
Monitoring employees’ activities
Determining wheter the organization is moving
towards its goals
Making corrections as necessary
5
, 6
