CNL Final Exam Questions and Verified
Solutions
4kchangekmanagementkstrategiesk-kCORRECTkANSWER-1.kEmperical-rational
*2.kNormativekre-educative:kchangekiskbasedkonkre-
definingkandkreinterpretingkexistingknormskandkvalueskwhilekcommittingktoknewkones.kStrat
egykthatkbelieveskthatktheknormskofkthekorganization'skinteraction-
influenceksystemk(attitudes,kbeliefs,kandkvalues--
inkotherkwords,kculture)kcankbekdeliberatelykshiftedktokmorekproductiveknormskbykcollaborati
vekactionkofkthekpeople
3.kPower-cohesive
4.kEnvironmental-adaptive
5kPsk-kCORRECTkANSWER-Purpose
Patients
Professionals
Processes
Patterns
5kstageskofkgroupkdevelopment,kTuckman'skModelk-kCORRECTkANSWER-Forming
Storming
Normingk
Performing
Adjourning/mourning
5Sk-kCORRECTkANSWER-
Sort,ksetkinkorder,kshine,kstandardize,kandksustain.kTokorganizekequipment,kresultingkinkank
orderlykworkplace.kAKAkleanktechnique.
Aklargerksampleksizekdoeskwhatktokthekconfidencekinterval?k-kCORRECTkANSWER-
Narrowskit
Akrelativekriskkreductionkofkwhatknumberkindicatedknokdifferencekbetweenktwokgroups?k-
kCORRECTkANSWER-0
Absolutekriskkreductionkiskalsok0kforknokdifference
Akriskkratiok(relativekrisk)kofkwhatkindicatedknokdifferencekbetweenkgroups?k-
kCORRECTkANSWER-1
,Absolutekriskk-kCORRECTkANSWER-
Probabilitykorkchancekthatkakpersonkwillkhavekakmedicalkevent.
Accomodationk-kCORRECTkANSWER-
Toksetkasidekyourkownkpersonalkneedskbecausekyoukwantktokpleasekotherskinkorderktokkeepk
peace.kEmphasiskiskonkpreservingkthekrelationship.
Accountabilityk-kCORRECTkANSWER-
Responsibilitykforkthekmoralkandklegalkrequirementskofkproperkpatientkcare.
Acountabilityk-kCORRECTkANSWER-
Iskthekright,kpower,kandkcompetencektokact.kAccountabilitykincludeskthekautonomy,kauthorit
ykandkcontrolkofkone'skactionskandkdecisions.
--kimproveskoutcomeskofkcare
--kserveskaskakresponsiblekstewardkofkthekenvironment
--kuseskEBPktokmeetkspecifickneeds
--kpreventskorklimitskunsafekorkunethicalkcarekpractices
Activity-basedkcostingk-kCORRECTkANSWER-
Accountskforkthektotalkprocesskofkdoingkbusiness,kincludingkpersonnel,ksupplies,kandkmater
ials.
Advocacyk-kCORRECTkANSWER-
Tokidentifykanykhealthkproblemskandkworkingktowardktheirkimprovement.
AIRkcyclek-kCORRECTkANSWER-Assessment
Intervention
Reassessment
Altruismk-kCORRECTkANSWER-
Concernkforkandkadvocatingkforkthekwelfarekofkclientskandkstaff.kUnselfishkconcernkforkorkde
votionktokthekwelfarekofkothers.
--kdemonstrateskunderstandingkofkcultures,kbeliefs,kandkperspectiveskofkothers
--kadvocateskforkclients,kparticularlykthekmostkvulnerable
--ktakeskriskskonkbehalfkofkclientskandkcolleagues
--kmentorskotherkprofessionals
Ankexamplekofktruekadvocacykiskwhat?k-kCORRECTkANSWER-
Establishingkgoalsktokpromotekpatientkhealth
Anticipatingkriskskwhenknewktech,kequipment,ktreatmentkregimens,korkmedktherapieskarekin
troduceskiskankexamplekofkthekCNL'skrolekaskwhat?k-kCORRECTkANSWER-
Knowledgekmanagement
AskakCNLkthekfirstkstepkinkmakingkakchangekorkimprovementkiskusuallykwhat?k-
kCORRECTkANSWER-Examinekyourkunitkandkpolicieskfirst.
, *alsokinvestigatekbarriers
*YOUkMUSTkHAVEkAkCLEARkVISIONkOFkWHATkOUTCOMESkAREkTOkBEkACCOMPLIS
HED
AskakCNLkwhatkiskyourknumberkonekpriority?k-kCORRECTkANSWER-Patientksafety
Assigningkspecificktypeskofkpatientsktokspecificknurseskbasedkonklevelkofkacuitykandkaknurse'
sklevelkofkeducationkorkexperiencekiskcalledkwhat?k-kCORRECTkANSWER-
Fifferentialkpractice
Balancingkmeasuresk-kCORRECTkANSWER-
Demonstratekwhetherkimprovementkinkonekareakiskatkthekexpensekofkanotherkarea.
Beforekbeginningkdatakcollectionkwhatkiskthekprimarykkeykfactorktokdetermine?k-
kCORRECTkANSWER-Ankoperationalkdefinitionkofkdata
*Operationalkdefinitionskclearlykdefinekwhatkisktokbekcollectedkandkhelpskavoidkconfusion;kitk
alsokhelpskthosekinterpretingkthekdata.
*Failurektokdeterminekoperationalkdefinitionskofkdatakmaykresultkinkdatakthatkarekinaccurate.
Budgetingk-kCORRECTkANSWER-
Directkcosts:k$kthatkdirectlykaffectskptkcarek(e.g.knurseksalaries)
Indirectkcosts:k$kthatkdoesn'tkdirectlykaffectkptkcarek(e.g.klighting,kwater,kpaint)
Costkcenters:ksmallestkunitkofkareakofkcostkinkankorganizationk(e.g.kakdepartmentkinkakcomp
any;kakunitkinkakhospital)
Fixedkcosts:k$ksetkregardlesskofkchanges
Variablekcosts:k$kchangeskbasedkonkcensus,ksupplies,krevenues,ketc.
Canknurseskconsultkphysicians?k-kCORRECTkANSWER-
No,kitkiskoutkofktheirkscopekofkpractice,khoweverkCNLskcankcallkakphysiciankandkrequestkakco
nsult.
Capitalkbudgetk-kCORRECTkANSWER-
Largekpurchaseskthatkmaykbekplannedkoverklongkperiods.
CarekCoordinationk-kCORRECTkANSWER-
Thekdeliberatekorganizationkofkpatientkcarekactivitieskamongktwokorkmorekparticipants,kinclu
dingkthekpatientkand/orkthekfamily,ktokfacilitatekthekappropriatekdeliverykofkhealthkcarekservic
es.
CarekTransitionsk-kCORRECTkANSWER-
Refersktokthekmovementkofkpatientskbetweenkhealthkcareklocations,kproviders,korkdifferentkl
evelskofkcarekwithinktheksameklocationkasktheirkconditionskandkcarekneedskchanges.
Solutions
4kchangekmanagementkstrategiesk-kCORRECTkANSWER-1.kEmperical-rational
*2.kNormativekre-educative:kchangekiskbasedkonkre-
definingkandkreinterpretingkexistingknormskandkvalueskwhilekcommittingktoknewkones.kStrat
egykthatkbelieveskthatktheknormskofkthekorganization'skinteraction-
influenceksystemk(attitudes,kbeliefs,kandkvalues--
inkotherkwords,kculture)kcankbekdeliberatelykshiftedktokmorekproductiveknormskbykcollaborati
vekactionkofkthekpeople
3.kPower-cohesive
4.kEnvironmental-adaptive
5kPsk-kCORRECTkANSWER-Purpose
Patients
Professionals
Processes
Patterns
5kstageskofkgroupkdevelopment,kTuckman'skModelk-kCORRECTkANSWER-Forming
Storming
Normingk
Performing
Adjourning/mourning
5Sk-kCORRECTkANSWER-
Sort,ksetkinkorder,kshine,kstandardize,kandksustain.kTokorganizekequipment,kresultingkinkank
orderlykworkplace.kAKAkleanktechnique.
Aklargerksampleksizekdoeskwhatktokthekconfidencekinterval?k-kCORRECTkANSWER-
Narrowskit
Akrelativekriskkreductionkofkwhatknumberkindicatedknokdifferencekbetweenktwokgroups?k-
kCORRECTkANSWER-0
Absolutekriskkreductionkiskalsok0kforknokdifference
Akriskkratiok(relativekrisk)kofkwhatkindicatedknokdifferencekbetweenkgroups?k-
kCORRECTkANSWER-1
,Absolutekriskk-kCORRECTkANSWER-
Probabilitykorkchancekthatkakpersonkwillkhavekakmedicalkevent.
Accomodationk-kCORRECTkANSWER-
Toksetkasidekyourkownkpersonalkneedskbecausekyoukwantktokpleasekotherskinkorderktokkeepk
peace.kEmphasiskiskonkpreservingkthekrelationship.
Accountabilityk-kCORRECTkANSWER-
Responsibilitykforkthekmoralkandklegalkrequirementskofkproperkpatientkcare.
Acountabilityk-kCORRECTkANSWER-
Iskthekright,kpower,kandkcompetencektokact.kAccountabilitykincludeskthekautonomy,kauthorit
ykandkcontrolkofkone'skactionskandkdecisions.
--kimproveskoutcomeskofkcare
--kserveskaskakresponsiblekstewardkofkthekenvironment
--kuseskEBPktokmeetkspecifickneeds
--kpreventskorklimitskunsafekorkunethicalkcarekpractices
Activity-basedkcostingk-kCORRECTkANSWER-
Accountskforkthektotalkprocesskofkdoingkbusiness,kincludingkpersonnel,ksupplies,kandkmater
ials.
Advocacyk-kCORRECTkANSWER-
Tokidentifykanykhealthkproblemskandkworkingktowardktheirkimprovement.
AIRkcyclek-kCORRECTkANSWER-Assessment
Intervention
Reassessment
Altruismk-kCORRECTkANSWER-
Concernkforkandkadvocatingkforkthekwelfarekofkclientskandkstaff.kUnselfishkconcernkforkorkde
votionktokthekwelfarekofkothers.
--kdemonstrateskunderstandingkofkcultures,kbeliefs,kandkperspectiveskofkothers
--kadvocateskforkclients,kparticularlykthekmostkvulnerable
--ktakeskriskskonkbehalfkofkclientskandkcolleagues
--kmentorskotherkprofessionals
Ankexamplekofktruekadvocacykiskwhat?k-kCORRECTkANSWER-
Establishingkgoalsktokpromotekpatientkhealth
Anticipatingkriskskwhenknewktech,kequipment,ktreatmentkregimens,korkmedktherapieskarekin
troduceskiskankexamplekofkthekCNL'skrolekaskwhat?k-kCORRECTkANSWER-
Knowledgekmanagement
AskakCNLkthekfirstkstepkinkmakingkakchangekorkimprovementkiskusuallykwhat?k-
kCORRECTkANSWER-Examinekyourkunitkandkpolicieskfirst.
, *alsokinvestigatekbarriers
*YOUkMUSTkHAVEkAkCLEARkVISIONkOFkWHATkOUTCOMESkAREkTOkBEkACCOMPLIS
HED
AskakCNLkwhatkiskyourknumberkonekpriority?k-kCORRECTkANSWER-Patientksafety
Assigningkspecificktypeskofkpatientsktokspecificknurseskbasedkonklevelkofkacuitykandkaknurse'
sklevelkofkeducationkorkexperiencekiskcalledkwhat?k-kCORRECTkANSWER-
Fifferentialkpractice
Balancingkmeasuresk-kCORRECTkANSWER-
Demonstratekwhetherkimprovementkinkonekareakiskatkthekexpensekofkanotherkarea.
Beforekbeginningkdatakcollectionkwhatkiskthekprimarykkeykfactorktokdetermine?k-
kCORRECTkANSWER-Ankoperationalkdefinitionkofkdata
*Operationalkdefinitionskclearlykdefinekwhatkisktokbekcollectedkandkhelpskavoidkconfusion;kitk
alsokhelpskthosekinterpretingkthekdata.
*Failurektokdeterminekoperationalkdefinitionskofkdatakmaykresultkinkdatakthatkarekinaccurate.
Budgetingk-kCORRECTkANSWER-
Directkcosts:k$kthatkdirectlykaffectskptkcarek(e.g.knurseksalaries)
Indirectkcosts:k$kthatkdoesn'tkdirectlykaffectkptkcarek(e.g.klighting,kwater,kpaint)
Costkcenters:ksmallestkunitkofkareakofkcostkinkankorganizationk(e.g.kakdepartmentkinkakcomp
any;kakunitkinkakhospital)
Fixedkcosts:k$ksetkregardlesskofkchanges
Variablekcosts:k$kchangeskbasedkonkcensus,ksupplies,krevenues,ketc.
Canknurseskconsultkphysicians?k-kCORRECTkANSWER-
No,kitkiskoutkofktheirkscopekofkpractice,khoweverkCNLskcankcallkakphysiciankandkrequestkakco
nsult.
Capitalkbudgetk-kCORRECTkANSWER-
Largekpurchaseskthatkmaykbekplannedkoverklongkperiods.
CarekCoordinationk-kCORRECTkANSWER-
Thekdeliberatekorganizationkofkpatientkcarekactivitieskamongktwokorkmorekparticipants,kinclu
dingkthekpatientkand/orkthekfamily,ktokfacilitatekthekappropriatekdeliverykofkhealthkcarekservic
es.
CarekTransitionsk-kCORRECTkANSWER-
Refersktokthekmovementkofkpatientskbetweenkhealthkcareklocations,kproviders,korkdifferentkl
evelskofkcarekwithinktheksameklocationkasktheirkconditionskandkcarekneedskchanges.
