Looking for a compact summary of the Cross Cultural Business Skills book?
This document was used for the first half of the book and the mid term examthat came with it. Good luck!
Most managers do not work Land of extremes, regions, open offices -> nothing to
for achievement (this is too religions, languages, hide. they may shout when
individualistic of a quality) customs, geopgraphy and you do something wrong but
socio-economic levels they also show that they
care (showing up at the
hospital) almost family like.
open and direct feedback
causes problems. Third
person makes sure that you
don’t lose face
Use visionary powers to They value themselves as silence with nod is good
benefit the group unique silence with cynic smile is
(knowledge is power) bad
“What is the purpose of our Contrasting solutions for
effort” contrasting situations
Extremely status conscious They want their titels to be
acknowledged in the open
Social stereotypes They can deal well with They dress casual and
diversity and difference of informal only formal at work.
viewpoint, particularily in the They respect your clothing
political and social area. -> first then they respect you
free and highly critical press (neutral colours)
Educational credentials can
make or break your entire
career (hierarchy, salary,
position)
Top autocrat/patriarch = le the boss outside of work is Top people have absolute
patron still the boss, show loyalty control and can make quick
and respect. decisions. employees are
expected to be loyal and are
rewarded for this loyalty
Clear cut dividions, ordered high peer pressure, openly show your emotions
hierarchies, vertical hierarchical and inflexible. and you’re out of control.
administration Emotion is power one day Their neutrality can
drama next day sunshine. sometimes be seen as rude
But they try to react to your but silence is golden for
emotions to keep you happy them (listen before
speaking, shows respect)
tough negotiators due to
their poker faces
political structure serves as socialist economy that
model for business began to open up in the
1990s. Pressure of the
government is still heavy ->
, countless regulations ->
extreme universalism
Age and education are metropolitan -> achievement Succes is based on merit,
important based recruitment not connections and birth
other -> relationship based alone. Status symbols are
age and position are credit cards, country clubs,
important cars, cash and servants
Search for who is in charge Make sure you invest some Introductions are important
and find something to talk energy in meeting the right (card exchanges) show that
about person (personal they are important. use eye
introductiosn) contact when meeting, ask
more about their families or
give a compliment
relationships are very Many businesses are guanxi: personal relations
important in france entirely relationship driven, and connections. Business
the depth of the relationship has historicaly been
will determine the oitcome dominated by networks of
chinese entrepeneurs.
Relations play an important
role
rules are flexible, changing You need a flexible attitude Country of many rules, but
and adaptatopn business is flexible. Rules
and systems are obeyed as
long as they lead to a
healthy economy. (result
oriented and pragmatic)
More secretive than Contracts are not a binding They have incorporated
americans (make more document -> revisited and written contracts but the
money this way, may make negotiated. Deadlines are chinese part still values trust
the obligation stronger) often missed since they and has a difficult time
won’t say no accepting written documents
Boasting about money is The quality o flife depends Only a fool brags and boasts
vulgur, but boasting about on money and who you (they downplay talents)
your education is not know. Shool admissions are
depended on who you know
Being an intellectual is a bosses arive a little late so
profession their subordinates can boast
about them
The french like to fight out Like a good critical Women speak softly and
their differences, never miss discussion -> build with few gestures, if you are
a discussion and show their relationships expressive they see that as
emotions with passion they express emotions something negative.
freely. if you’re unemotional Non-confrontational
your uninterested. emotion negotiation style.
means involvement and Loud voices is aggressive
motivation. But clear cold Feng shui- harmony will
headed supervisors show enhance energy flow
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