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BTEC Level 3 Business - Unit 19 - P1
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BTEC Level 3 Business - Unit 19 - P1
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Unit 19 - Developing teams in businessP1 - Describe different types of team and the benefits of teams for an
organisation.
A team that is created for a specific purpose of achieving specific objectives is a
formal team. Formal teams are official. Managers in a workplace will be part of
a formal management team. The team will have a leadership structure and will
be led by a team leader. There will be rules and guidelines about how and
when the team should meet. An example of a business that use teams is
McDonald’s. McDonald’s managers are all part of a management team. The
management team have regular manager meetings.
An informal team is less structured. An example of an informal team is a group
of employees that gather together and may discuss the workplace; they could
then suggest 0ideas to a supervisor or manager. An example would be
McDonald’s colleagues gathering to discuss suggestions to improve the
workplace.
Temporary or task teams are organised for a short period of time to complete
a specific task. The team agree together on a team plan and complete the task;
when the task is completed they split up. An example would be Toys ‘R’ Us
hiring temporary Christmas staff.
A permanent team works together continuously and their work is ongoing. An
example is in McDonald’s they have permanent teams that work in certain
areas, such as the customer care team who work within the restaurant seating
area and help the customers, the drive thru team who work together to serve
customers quickly and efficiently on the drive thru.
Benefits of teams is that team work can make a major contribution to the
productivity and effectiveness of all of the different departments. Teams are
small components of large departments. Teamwork is not about individuals, it
is a collective effort. Members of a team can share their knowledge base and
expertise. Everyone can contribute ideas.
Productivity is the relationship between output and resources. When it comes
to teamwork it means the amount and quality of work achieved with a number
of team members. Effectiveness is the value of work carried out. An effective
team will be able to achieve high quality results.
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