Case

Eindopdracht Information Analysis

12 views 0 purchase

Course
Information Analysis

Institution
Hogeschool Van Amsterdam (HvA)

Dit is een volledig uitgewerkte case voor het vak Information Analysis. Omdat ik in een excellentie klas zat werd er in deze case meer van ons verwacht dan in het reguliere vak. Hierdoor kan het komen dat het misschien verder uitgewerkt is dan van je wordt verwacht.

[Show more]

Preview 4 out of 72 pages

View example

Uploaded on February 28, 2021
Number of pages 72
Written in 2018/2019
Type Case
Professor(s) Dasselaar
Grade A

information
analysis
bim
hva

Institution
Hogeschool van Amsterdam (HvA)
Education
HBO ICT: Business IT & Management
Course
Information Analysis

denicegroen

Member since 3 year 24 documents sold

$6.42

Add to cart

Add to wishlist

100% satisfaction guarantee
Immediately available after payment
Both online and in PDF
No strings attached

Information Analysis Eindrapport

,Inhoudsopgave

Information Analysis Eindrapport..........................................................................................................0
Inleiding.................................................................................................................................................3
Procesmodel..........................................................................................................................................4
Schadeclaims doorverwijzen.............................................................................................................4
Schadeclaims archiveren...................................................................................................................6
Schadeclaims behandelen.................................................................................................................7
User stories............................................................................................................................................8
User stories Verzekerde.....................................................................................................................8
User stories Acceptant.......................................................................................................................8
User stories Behandelaar...................................................................................................................8
User stories Chef................................................................................................................................9
Use case diagram.................................................................................................................................11
Use cases.............................................................................................................................................13
Informatiebehoeften...........................................................................................................................18
Informatiebehoefte verzekerde.......................................................................................................18
Informatiebehoefte Acceptant........................................................................................................18
Informatiebehoefte Behandelaar....................................................................................................18
Informatiebehoefte Chef.................................................................................................................19
Informatiebehoefte financiële afdeling...........................................................................................20
Entiteit Relatie Diagram.......................................................................................................................21
.........................................................................................................................................................21
Omschrijving entiteiten en attributen ERD......................................................................................22
Wireframes..........................................................................................................................................25
Inlogscherm.................................................................................................................................25
Wachtwoord vergeten.................................................................................................................26
Schermen van de Acceptant............................................................................................................27
Zoeken Acceptant........................................................................................................................27
Registreren Acceptant.................................................................................................................28
Checken Acceptant......................................................................................................................29
Schermen van de Behandelaar........................................................................................................30
To-Do lijst.....................................................................................................................................30
Schade behandelen......................................................................................................................31

1

, Schermen van de Chef.....................................................................................................................33
To-Do lijst.....................................................................................................................................33
Checken.......................................................................................................................................34
Doorverwijzen Stap 1...................................................................................................................35
Doorverwijzen Stap 2...................................................................................................................36
Statistieken Selecteren................................................................................................................37
Statistieken Aantal schadeclaims.................................................................................................38
Statistieken Doorlooptijd.............................................................................................................39
Statistieken per filiaal..................................................................................................................40
Archiveren Stap 1.........................................................................................................................41
Archiveren Stap 2.........................................................................................................................42
Conclusie.............................................................................................................................................43
Bijlage 1 - Bevestiging..........................................................................................................................44
Bijlage 2 - Bevestiging Mail..................................................................................................................45
Bijlage 4 – Goedgekeurd Mail..............................................................................................................47
Bijlage 5 - Afwijzing..............................................................................................................................48
Bijlage 6 – Afwijzing Mail.....................................................................................................................49
Bijlage 7 - Coulance..............................................................................................................................50
Bijlage 8 – Coulance Mail.....................................................................................................................51
Bijlage 9 - Bewijsmateriaal...................................................................................................................52
Bijlage 10 – Bewijsmateriaal Mail........................................................................................................53
Bijlage 11 – Privacyverklaring..............................................................................................................54
Bijlage 12 – Auto schadeformulier.......................................................................................................58
Bijlage 13 – Inboedel en woonhuis schadeformulier...........................................................................59
Bijlage 14 - Gastcollege Macaw...........................................................................................................60
Bijlage 15 - Gastcollege DiVeTro..........................................................................................................61
Bijlage 16 – Interviewverslag eerste oriëntatie....................................................................................62
Bijlage 17 – Interviewverslag Acceptant..............................................................................................64
Bijlage 18 – Interviewverslag Acceptant vervolg.................................................................................65
Bijlage 19 – Interviewverslag Behandelaar..........................................................................................66
Bijlage 20 – Interviewverslag Behandelaar/Chef vervolg.....................................................................68
Bijlage 21 – Interviewverslag Chef.......................................................................................................70

2

, Inleiding
De verzekeringsmaatschappij Zeker en Vast is ontstaan uit een fusie van drie kleinere
maatschappijen. De kantoren zijn gevestigd in Amsterdam, Rotterdam en Arnhem. De
verzekeringsmaatschappij Zeker en Vast wenst een goede onderlinge verstandhouding waarin de
drie kantoren op één lijn zitten met betrekking tot hun manier van werken. Het uiteindelijke doel is
om duidelijkheid te hebben in de onderlinge taakverdeling, met name op verzekering- en schade
technisch gebied.

In de huidige situatie heeft de verzekeringsmaatschappij Zeker en Vast te maken met een aantal
functionarissen die kennis hebben op verzekering- en schade technisch gebied, maar waarvan de
verantwoordelijkheden nog niet geheel duidelijk zijn. De verzekeringsmaatschappij Zeker en Vast
wilt daarom een onderscheid maken in drie soorten functionarissen, te weten acceptant,
behandelaar en chef van de afdeling schadebehandeling.

ZEKER en VAST

 personeel HOLDING
 beleggingen
 financiën
 cliëntadm.
STAF
AFDELINGEN

ZEKER en VAST ZEKER en VAST ZEKER en VAST
LEVEN BV SCHADE BV DIENSTEN BV

 particulier  landbouw/industrie
 collectief  auto/motor
 arbeidsongeschiktheid  aanspr./rechtsbijstand
 brand/varia

Organogram verzekeringsmaatschappij Zeker en Vast.

3

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller denicegroen. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $6.42. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

53068 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling

Popular Universities in the United States

Popular books

Find notes and summaries for these qualifications

Seller