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Full detailed presentation for chapter 3 attitude and job satisfaction
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, Learning ObjectivesAfter studying this chapter, you should be able to:
• 1. Contrast the three components of an attitude.
• 2. Summarize the relationship between attitudes and
behavior.
• 3. Compare and contrast the major job attitudes.
• 4. Define job satisfaction and show how we can measure it.
• 5. Summarize the main causes of job satisfaction.
• 6. Identify four employee responses to dissatisfaction.
, Contrast the Three
Components of an Attitude
• Attitudes are evaluative statements – either favorable or
unfavorable – about objects, people, or events.
• They reflect how we feel about something.
• Example : When you say “ I like my job,“ I’m expressing my
attitude about work.
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