100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
NCOI Eindopdracht Fase 2 HBO Bachelor Management Module Bedrijfscommunicatie 2021 Geslaagd $7.54   Add to cart

Case

NCOI Eindopdracht Fase 2 HBO Bachelor Management Module Bedrijfscommunicatie 2021 Geslaagd

 100 views  2 purchases
  • Course
  • Institution
  • Book

Dit is de 2e fase van NCOI module bedrijfscommunicatie - HBO Bachelor Management. In deze opdracht is een uitgebreide enquête gehouden met 2 groepen over de kwaliteit van de serviceverlening en tevredenheid van klanten. Alle vragen staan in de bijlagen (65 vragen in totaal). Het probleem is dat di...

[Show more]

Preview 4 out of 34  pages

  • March 14, 2021
  • 34
  • 2020/2021
  • Case
  • X
  • 8-9
avatar-seller
,
,Inhoud
Samenvatting................................................................................................................................................... 6
1. Inleiding........................................................................................................................................................ 7
1.1 Organisatie............................................................................................................................................. 7
1.2 Product-marktcombinaties...................................................................................................................... 7
1.3 Financiële situatie................................................................................................................................... 7
1.4 Strategie................................................................................................................................................. 7
1.5 Onderzoeksdoel..................................................................................................................................... 7
1.6 Aanleiding............................................................................................................................................... 8
1.7 Doelstelling............................................................................................................................................. 8
1.8 Vraagstelling........................................................................................................................................... 8
1.9 Deelvragen............................................................................................................................................. 8
2. Hoofdstuk 2 - Onderzoeksopzet................................................................................................................... 9
2.1 Grenzen en uitgangspunten................................................................................................................... 9
2.2 Onderzoeksopzet................................................................................................................................... 9
2.3 Spiegelonderzoek................................................................................................................................... 9
2.4 Onderzoekspopulatie.............................................................................................................................. 9
2.5 Toelichting deskresearch........................................................................................................................ 9
2.6 Toelichting fieldresearch......................................................................................................................... 9
2.7 Validiteit enquêtes................................................................................................................................ 10
2.8 Verwachting spiegelonderzoek............................................................................................................. 10
2.9 Wenselijke uitkomst.............................................................................................................................. 11
2.10 Plan van aanpak................................................................................................................................. 11
2.11 Opbouw en structuur.......................................................................................................................... 11
3. Hoofdstuk 3 - Analyse resultaten................................................................................................................ 12
3.1 Uitslag enquête Material Management................................................................................................12
3.2 Uitslag enquête Orderbegeleiding........................................................................................................ 14
3.3 Uitslag enquête..................................................................................................................................... 17
3.4 Uitslag interne klant.............................................................................................................................. 19
4. Conclusies.................................................................................................................................................. 20
4.1 Beantwoording deelvraag 1.................................................................................................................. 20
4.2 Beantwoording deelvraag 2.................................................................................................................. 20
4.3 Beantwoording deelvraag 3.................................................................................................................. 20
4.4 Beantwoording deelvraag 4.................................................................................................................. 21
4.5 Beantwoording deelvraag 5.................................................................................................................. 21
4.6 Beantwoording deelvraag 6.................................................................................................................. 22
4.7 Beantwoording vraagstelling................................................................................................................. 22
5. Aanbevelingen............................................................................................................................................ 22
Literatuurlijst................................................................................................................................................... 25

, Bijlage l: Product-marktcombinaties en SWOT-analyse.................................................................................26
Bijlage lI: Enquête Material Management....................................................................................................... 27
Bijlage lII: Enquête Orderbegeleiding............................................................................................................. 30
Samenvatting................................................................................................................................................... 4
1. Inleiding........................................................................................................................................................ 5
1.1 Organisatie....................................................................................................................................... 5
1.2 Product-marktcombinaties................................................................................................................ 5
1.3 Financiële situatie............................................................................................................................. 5
1.4 Strategie........................................................................................................................................... 5
1.5 Onderzoeksdoel................................................................................................................................ 5
1.6 Aanleiding......................................................................................................................................... 6
1.7 Doelstelling....................................................................................................................................... 6
1.8 Vraagstelling..................................................................................................................................... 6
1.9 Deelvragen....................................................................................................................................... 6
2. Hoofdstuk 2 - Onderzoeksopzet............................................................................................................... 7
2.1 Grenzen en uitgangspunten.............................................................................................................. 7
2.2 Onderzoeksopzet.............................................................................................................................. 7
2.3 Spiegelonderzoek............................................................................................................................. 7
2.4 Onderzoekspopulatie........................................................................................................................ 7
2.5 Toelichting deskresearch.................................................................................................................. 7
2.6 Toelichting fieldresearch................................................................................................................... 7
2.7 Validiteit enquêtes............................................................................................................................ 8
2.8 Verwachting spiegelonderzoek......................................................................................................... 8
2.9 Wenselijke uitkomst.......................................................................................................................... 9
2.10 Plan van aanpak............................................................................................................................... 9
2.11 Opbouw en structuur........................................................................................................................ 9
3. Hoofdstuk 3 - Analyse resultaten........................................................................................................... 10
3.1 Uitslag enquête Material Management........................................................................................... 10
3.2 Uitslag enquête Orderbegeleiding.................................................................................................. 12
3.3 Uitslag enquête............................................................................................................................... 15
3.4 Uitslag interne klant........................................................................................................................ 17
4. Conclusies.............................................................................................................................................. 18
4.1 Beantwoording deelvraag 1............................................................................................................ 18
4.2 Beantwoording deelvraag 2............................................................................................................ 18
4.3 Beantwoording deelvraag 3............................................................................................................ 18
4.4 Beantwoording deelvraag 4............................................................................................................ 18
4.5 Beantwoording deelvraag 5............................................................................................................ 19
4.6 Beantwoording deelvraag 6............................................................................................................ 19
4.7 Beantwoording vraagstelling........................................................................................................... 19
5. Aanbevelingen....................................................................................................................................... 20

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Scriptiebibliotheek. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.54. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

73918 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$7.54  2x  sold
  • (0)
  Add to cart