Samenvatting informatiemanagement Information systems today + hoorcolleges
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Course
Informatiemanagement (EBP024A05)
Institution
Rijksuniversiteit Groningen (RuG)
Book
Information Systems Today
In deze samenvatting staat alles wat je moet weten voor de endterm informatiemanagement. In de samenvatting staan de hoorcolleges uitgewerkt en aangevuld door het lesboek Informationsystems Today en de syllabus SIB
Hoorcollege week 3..................................................................................................................................... 11
Business analytics...............................................................................................................................................11
DSS: decision support systems......................................................................................................................11
OLAP: online analytical processing................................................................................................................11
Informatievisualisatie.........................................................................................................................................12
Problemen verwerken visuele info................................................................................................................12
Advanced analytics (data science).................................................................................................................12
Business intelligence......................................................................................................................................12
Toepassing advanced analytics:.....................................................................................................................13
Kosten-baten analyse.........................................................................................................................................13
Software..............................................................................................................................................................14
Systeemonderhoud.............................................................................................................................................14
Redenen om te outsourcen.................................................................................................................................15
Strategieën in informatiesystemen....................................................................................................................15
Waardeketenmodel is gericht op activiteiten, de centrale vragen zijn:.............................................................16
(hoofdstuk 3)............................................................................................................................................... 17
Hardware werkt alleen als je er software op zet...........................................................................................17
Storage...........................................................................................................................................................18
Netwerken.....................................................................................................................................................18
Problemen met datacenters..........................................................................................................................19
Issues Associated with Managing the IS Infrastructure.....................................................................................19
Cloud computing.................................................................................................................................................19
Advanced cloud applications: content delivery networks............................................................................20
Green computing...........................................................................................................................................20
1
,(hoofdstuk 4) E-commerce.......................................................................................................................... 21
Business to consumer E-commerce....................................................................................................................21
Electronic marketing...........................................................................................................................................22
Mobile commerce...............................................................................................................................................22
Hoorcollege 5 the need for collaboration..................................................................................................... 25
Drie categorieen tools...................................................................................................................................25
Electronic Meeting Systems (EMS);...............................................................................................................25
Enhancing Business Processing using EIP (enterprise information systems).....................................................26
EPS (enterprise system).................................................................................................................................27
Business process management.....................................................................................................................27
Zorgen dat ERP slaag:....................................................................................................................................27
Hoorcollege week 6..................................................................................................................................... 28
Wat is een supply chain?....................................................................................................................................28
B-2-B (business to business)..........................................................................................................................28
B2B marketplaces:.........................................................................................................................................28
Voordeel goed gemanagede supply chain....................................................................................................29
SCM-uitdagingen................................................................................................................................................29
Developing an SCM strategy..........................................................................................................................29
Supply chain execution SCE................................................................................................................................30
SCE Flows.......................................................................................................................................................30
Supply chain zichtbaarheid............................................................................................................................30
Supply chain analytics....................................................................................................................................30
Customer relationship management..................................................................................................................30
CRM systeem = customer relationship system.............................................................................................30
Ontwikkelen CRM-strategie...........................................................................................................................31
Hoofdcomponenten van een CRM-systeem.................................................................................................31
Customer service and support............................................................................................................................31
Social media monitoring................................................................................................................................32
Samenwerkende CRM-systemen...................................................................................................................32
Ethische zorgen met CRM..............................................................................................................................32
CRM en cyber security problem....................................................................................................................32
Hoorcollege 6.3 hoofdstuk 10....................................................................................................................... 33
Learing objective 10.1 | Computercriminaliteit.................................................................................................33
10.1.1 | Hacking and cracking.......................................................................................................................33
10.1.2| Type computer criminelen en misdaden..........................................................................................33
10.1.3 | Computervirussen en andere destructieve codes...........................................................................35
10.1.4| Cyberpesten en cyber stalken..........................................................................................................35
10.1.5 | Software en privacy.........................................................................................................................36
10.1.6 | Cybersquatting.................................................................................................................................36
10.1.7 | Wetten tegen computer cime..........................................................................................................36
Learning objective 10.2 Verschil cyberwar en cyber terrorisme.........................................................................37
10.2.1 | Cyberwar..........................................................................................................................................37
10.2.2 | Cyberterrorism.................................................................................................................................37
Learning objective 10.3 |Managen van security systems..................................................................................38
Threats...........................................................................................................................................................38
10.3.1| Assesssing IS Risks.............................................................................................................................38
10.3.2| Ontwikkelen beveiligingsstrategie....................................................................................................38
10.3.3 | Implementeren controls and training..............................................................................................39
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