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HOTS summary for Hotel Procedures
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Hotel procedures summary for exam.
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Management and organization lecture 3Blanchard books
The one minute manager
The monkey on my back
What is the major reason that Asian hotels go to the west?
Economic growth and brand awareness become more familiar
Management by objectives – Drucker
Ungoing cycle, performance appraisal
Split everything
Systems viewpoint input, transformation, output
Intercultural management : different dimensions but why?
Hofstede’s 7 dimensions
1 company, should have many things in common, all the countries are different
Quantitative
Unboarding process – HRM – the introduction period of your job is critical – staff
turnover
Ethics
The science of morality – the science of your motivation
Corporate social responsibility: committed to pursue a goal (child labour)
Social obligation:
Social responsiveness: adapt to changes in the society
Culture : child labour
Law and regulations : not allowed to work under 12, if that law isn’t there …
Individual values : like Sunday’s, don’t do anything, shops closed
Globalization :
Ethical concerns
Holland: drugs policy, traffic,
South Africa: hunting industry,
Qatar: city build on slaves
Bali: pollution, sex industry
Thailand:
Budget: predicted quantitative outlook for the period ahead.
Is how much money you expect to have.
- It is prepared for share holders, owners and managers so that they can invest
What are the key ingredients?
- Historical data
- B.O.B. – Business On Books (wedding)
- Predictions based on current available information (world events)
, When is it prepared? / What is a forecast? – a forecast is closer to the date
Globalization, what does it mean for us?
- Great developments
BRIC’s – Brazil, Russia, India, China big countries, still growing but a lot less
MIST – Mexico, Indonesia, South Korea, Turkey small countries, develop with
double numbers
Management & Leadership – many opinions, views and gurus
A main theories
1) Traits Theories:
- What makes a person a good leader?
2) Behavioural Theories:
- Wat does a good leader do?
3) Contingency Theories:
- How does the situation influence good leadership?
4) Power & Influence Theories:
- What is the source of the leaders power?
In pictures…
What makes a person a What does a good leader
good leader ? do ?
Trait Behavioural
Theories Theories
Power &
Contingency
Influence
Theories
How does the situation Theories
What is the source of the
influence good leadership leaders power.
?
Management vs. Leadership?
- Management:
The organizing and coordination of activities of a business in order to achieve
defined objectives (Robbins, Fundamentals of Management)
- Leadership:
Getting things done through other people in order to achieve a stated
organizational objective (Mullins, HR, Mngt. and OB)
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