Summary
Samenvatting Ground Handler Business
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Ground Handler BusinessWeek 1:
Terminal vs. Airside:
Terminal
o Passenger haandling
Check-in
Ticketing
Transfer pax
o Baggage handling
Check-in
(re-)claim
Lost bags
o Security
o Government controls
Immigration
Customs
o Cargo
Airside
o Ramp service
Marshaling aircraft in/out
GPU
Tow/pushback of aircraft
Unloading/loading bags
o Aircraft service
Maintenance/repair/safety checks
Fueling
Deicing
Lavatory’s
Portable water
Cleaning outside of aircraft, e.g. windows
o On-board service
Catering
Cleaning inside the aircraft
o Cargo
o Utilization of space
Placement of service vehicles during service
Parking of equipment not in use
Baggage handling process
Hub
o Move bags from the check-in area to the departure gate
o Move bags from one gate to another during transfers
o Move bags from the arrival gate to the baggage-claim area
Spoke
o Move bags from the check-in area to the departure gate
, o Move bags from the arrival gate to the baggage-claim area
Management performance:
Tight measurements on performance for management include safety, on-time
performance and bags
o Time from landside/departure hall to aircraft
10-20 min in the system itself
So minimum check-in time becomes key factor
o Time from aircraft to baggage claim
First bag within 15 minutes for example
o Time from aircraft to aircraft if transfer bags
Key factor is MCT
o Passengers Arriving Without Bag (PAWOB)
For example
1/1000 for non-transfer
5-50/1000 for transfer bags
Baggage-handling systems and technology:
Baggage Handling System (BHS)
o Detection of bag jams
o Volume regulation
To ensure that input points are controlled to avoid overloading
system
o Load balancing
To evenly distribute bag volume between conveyor sub-systems
o Bag counting
o Bag tracking
o Redirection of bags via a pusher or diverter
Checked Baggage Inspection System (CBIS)
o Checks the security of the bag automatically in the BHS
Automatic scanners
o Scan the labels on the luggage
Conveyors
o Equipped with junctions and sorting machines automatically route the bags
to the gate
Destination-coded vehicles (DCVs)
o Unmanned carts propelled by linear induction motors mounted to the tracks,
can load and unload bags without stopping
Service Level Agreement (SLA):
Is a negotiated agreement between two parties where the level of service is formally
defined
Each specific area of the service scope should be subjected to the same degree of
scrutiny
It addresses the KPI’s of either and/or both parties
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