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Tentamen Excel (uitwerkingen) Smart Organisation (SMOR) $7.83   Add to cart

Exam (elaborations)

Tentamen Excel (uitwerkingen) Smart Organisation (SMOR)

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Tentamen/ Excel uitwerkingen van het tentamen van SMOR/ Smart Organisation. Gegeven door Corne Kops. Ik heb voor dit online tentamen een 8,4 gehaald.

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  • April 1, 2021
  • 12
  • 2019/2020
  • Exam (elaborations)
  • Questions & answers
avatar-seller
hieronder nog even de klachten
Geef in deze kolom ordening klachten van groo
omschrijving & aantallen:zie onder per klacht de % In % en % cumulatief



Aantallen /
Klachtnummer Soort klacht Percentage klachtnr
frequentie
Telefonische bereikbaarheid is
1 18
slecht 18% 5
2 Onvriendelijke telefoniste 2 2% 1
Telefoniste was in het Engels
3 4
slecht te verstaan 4% 9
4 Te vaak doorverbonden 16 16% 4
Telefoniste kon vragen niet
beantwoorden (wist het niet en
5 kon ook niet zo doorverbinden 20
dat er snel een antwoord
kwam)
20% 6
6 Fouten in offertes 8 8% 10
Slechte terugkoppeling na
7 5
reviews 5% 7
Veel taalfouten in
8 3
correspondentie 3% 3
Email-vragen blijven te lang
9 17
onbeantwoord 17% 8
10 Overig 7 7% 2
Totaal aantal klachten 100

,ordening klachten van grootste naar kleinste groep plaats hieronder absolute staafdiagram en cumulatieve pareto grafie
In % en % cumulatief

absolute staafdiagram:
% %cum
25
Absolute staafdiagram
20
15
20% 20% 10
5
18% 38% 0



17% 55%
16% 71%




8% 79%
7% 86%

5% 91%

4% 95%

3% 98%
2% 100% cumulatieve pareto grafiek:

Cumulatieve pareto grafiek
25
20
15
10
5
0




Aantallen/ Frequentie %cum

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