hieronder nog even de klachten
Geef in deze kolom ordening klachten van groo
omschrijving & aantallen:zie onder per klacht de % In % en % cumulatief
Aantallen /
Klachtnummer Soort klacht Percentage klachtnr
frequentie
Telefonische bereikbaarheid is
1 18
slecht 18% 5
2 Onvriendelijke telefoniste 2 2% 1
Telefoniste was in het Engels
3 4
slecht te verstaan 4% 9
4 Te vaak doorverbonden 16 16% 4
Telefoniste kon vragen niet
beantwoorden (wist het niet en
5 kon ook niet zo doorverbinden 20
dat er snel een antwoord
kwam)
20% 6
6 Fouten in offertes 8 8% 10
Slechte terugkoppeling na
7 5
reviews 5% 7
Veel taalfouten in
8 3
correspondentie 3% 3
Email-vragen blijven te lang
9 17
onbeantwoord 17% 8
10 Overig 7 7% 2
Totaal aantal klachten 100
,ordening klachten van grootste naar kleinste groep plaats hieronder absolute staafdiagram en cumulatieve pareto grafie
In % en % cumulatief
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