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Samenvatting management skills (YB0869)
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Samenvatting met alles om te slagen voor het vak management skills (YB0869)
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Robin Rooms Management SkillsManagement Skills : Samenvatting Examen
Contents
H1 : Management & organisatie in een veranderende wereld..................................................................... 5
H1.1 : Wie zijn managers? ......................................................................................................................... 5
H1.2 : Wat is management? ...................................................................................................................... 6
H1.3 : Wat doet de manager? ................................................................................................................... 7
H1.4 : Waarom management bestuderen?............................................................................................... 9
H2 : Plannen ................................................................................................................................................ 10
H2.1 : Waarom plannen managers? ........................................................................................................ 10
H2.2 : Soorten plannen............................................................................................................................ 10
H2.3 : Plan, Do, Check, Act ...................................................................................................................... 11
H2.4 : Het planningsproces (stappenplan) .............................................................................................. 11
STAP 1 : Hoofddoelen bepalen ............................................................................................................ 12
STAP 2 : De omgeving analyseren ....................................................................................................... 15
STAP 3 : Kansen en Bedreigingen (Externe blik) (deel SWOT) ............................................................ 15
STAP 4 : Organisatiemiddelen analyseren (Interne blik) (deel SWOT)................................................ 15
STAP 5 : Sterktes en zwaktes (deel SWOT) .......................................................................................... 15
STAP 6 : Operationele doelen bepalen................................................................................................ 16
STAP 7 : Strategieën formuleren ......................................................................................................... 16
STAP 8 : Strategieën implementeren .................................................................................................. 16
STAP 9 : Resultaten Evalueren PDCA (Plan, Do, Check, Act) ............................................................... 16
H3 : Organiseren van tijd en stress ............................................................................................................. 17
H3.1 : Waarom is het zo belangrijk om goed om te gaan met stress en tijd? ........................................ 17
H3.2 Strategieën van Stressmanagement ............................................................................................... 19
STRATEGIE 1 : Reactieve maatregelen (REACTIEF) .............................................................................. 19
STRATEGIE 2 : Verhogen van weerstand tegen stress (PREVENTIEF).................................................. 19
STRATEGIE 3 : Elimineren/minimaliseren van de stressfactoren (ELIMINEREN) ................................ 20
H3.3 : Stressmanagement van jezelf ....................................................................................................... 21
H3.4 : Eisenhowermatrix ......................................................................................................................... 21
H5: Change management ............................................................................................................................ 23
H5.1: Wat is change management? ........................................................................................................ 23
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H5.2 : Emotionele cyclus van verandering .............................................................................................. 23
H5.3 : Gedrag en attitude van de medewerkers (4 subgroepen)............................................................ 26
H5.4 : Organiseren van verandering → 4 pijlers .................................................................................... 26
Verandervisie....................................................................................................................................... 26
Veranderingsstrategieën ..................................................................................................................... 26
Veranderingsfases ............................................................................................................................... 28
Hoofdrol van creativiteit ..................................................................................................................... 29
H6 : Besluitvorming ..................................................................................................................................... 29
H6.1 : Besluit nemen ............................................................................................................................... 29
H6.2 Participatie in Besluitvorming ......................................................................................................... 30
H6.3 Rationele Besluitvorming ................................................................................................................ 31
H6.4 : Stappenplan Besluitvormingsproces............................................................................................. 31
STAP 1 : Identificatie van het probleem .............................................................................................. 32
STAP 2 : Identificatie van de besluitvormingscriteria .......................................................................... 33
STAP 3 : Afweging van de criteria ........................................................................................................ 33
STAP 4 : Opsomming van de alternatieven ......................................................................................... 34
STAP 5 : Analyse van de alternatieven ................................................................................................ 34
STAP 6 : Een alternatief kiezen ............................................................................................................ 34
STAP 7 Implementatie van de keuze ................................................................................................... 34
STAP 8 : Evaluatie van de effectiviteit ................................................................................................. 35
H6.5 : Soorten Besluitvorming ................................................................................................................ 35
Rationele Besluitvorming .................................................................................................................... 35
Intuïtieve besluitvorming .................................................................................................................... 35
Organische Besluitvorming.................................................................................................................. 35
H7 : Werknemers Motiveren ....................................................................................................................... 36
H7.1 : Waarom motiveren we medewerkers .......................................................................................... 36
H7.2 : Hoofdvormen van Motiveren ....................................................................................................... 37
Motiveren op behoeften ..................................................................................................................... 37
Motiveren op gedrag ........................................................................................................................... 39
H7.3 : Beloning en motivatie ................................................................................................................... 39
H7.4 : Theorieën rond motivatie ............................................................................................................. 40
Theorie van maslow (behoeftenpiramide) → zie eerder .................................................................... 40
Herzberg → zie eerder ........................................................................................................................ 40
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Mc Gregor : Theorie X en Y.................................................................................................................. 40
Driebehoeftentheorie Mclelland ......................................................................................................... 40
Verwachtingstheorie van Vroom......................................................................................................... 40
Doelstellingentheorie .......................................................................................................................... 41
H7.5 : Motiveren door Empowerment .................................................................................................... 41
H7.6 : Checklist vaardigheden om medewerkers te motiveren .............................................................. 41
H8 : Managen van conflicten....................................................................................................................... 42
H8.1 : Managers en communicatie ......................................................................................................... 42
H8.2 Conflictmanagement ...................................................................................................................... 43
H8.3 Conflictstijlen .................................................................................................................................. 46
Strategie 1 : Doordrukken (win-lose) .................................................................................................. 46
Strategie 2 : Samenwerken (Win-Win) ................................................................................................ 47
Strategie 3 : Vermijden (Lose-Lose)..................................................................................................... 47
Strategie 4 : Aanpassen (Lose-Win)..................................................................................................... 48
Strategie 5 : Compromis ...................................................................................................................... 48
H8.4 : Stappenplan positie kiezen in een conflict ................................................................................... 49
STAP 1 : Analyseer de inhoud van het conflict .................................................................................... 49
STAP 2 : Hoe belangrijk is de relatie met die persoon voor jou? ........................................................ 49
STAP 3 : Wat zijn de omstandigheden? ............................................................................................... 49
H9 : Managen van teams ............................................................................................................................. 50
H9.1 : Organisaties ontwerpen................................................................................................................ 50
H9.2 : De 9 Teamrollen van Belbin .......................................................................................................... 52
H9.3 : Ontwikkelingsfases van een team – Bruce Tuckman .................................................................... 53
H10 : Leidinggeven ...................................................................................................................................... 53
H10.1 3 Machtsniveaus ........................................................................................................................... 53
H10.2 : Bronnen van macht ..................................................................................................................... 54
H10.3 : Beïnvloedingsstrategieën................................................................................................................ 54
H10.4 : Invloed uitoefenen naar boven en opzij ..................................................................................... 55
H10.5 : Situationeel leiderschap.............................................................................................................. 56
Model van Hershey en Blanchard ....................................................................................................... 56
Stijlen binnen het model ..................................................................................................................... 57
H11 : Prestatiemanagement ....................................................................................................................... 60
H11.1 : Prestatievermogen en motivatie ................................................................................................ 60
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Empowerment ..................................................................................................................................... 60
Delegeren ............................................................................................................................................ 60
Inzetbaarheid en Bekwaamheid .......................................................................................................... 61
H11.2 Performance Management Systeem (PMS).................................................................................. 61
Doelstellingen van Performance Management................................................................................... 61
Niveaus van Performance Management ............................................................................................. 62
H11.3 : Performance management voor de managers en de werknemers STAPPENPLAN .................... 63
STAP 1 : Prestatieplanning................................................................................................................... 63
STAP 2 : Monitoring/ Coaching ........................................................................................................... 64
STAP 3 : Beoordeling ........................................................................................................................... 64
STAP 4 : Waarderen en belonen.......................................................................................................... 65
H11.4 : Feedback geven .......................................................................................................................... 65
H11.5 : Enkele soorten gesprekken ......................................................................................................... 66
Disciplinegesprek ................................................................................................................................. 66
Het slechtnieuwsgepsrek .................................................................................................................... 67
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