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Assignment 3 Level 3 Health and Social Care Achieved highest Level
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Alina DumitruS1801774
Developing effective communication
Space
Timing noise
Factors that affect
communication
light
Language
needs
seating
Environmental factors:
Environmental factors are the external influences that affect an individual’s health
and wellbeing. In this assignment environmental factors affect the ways of
communication that individuals are using to have an effective communication
(Tutor2u, 2018).
Personal factors:
Personal factors are internal influences that affect an individual’s health and
wellbeing. In this assignment this is a negative factor to communication. Personal
factors can affect an individual’s behaviour towards other people (BusinessJargons,
2020).
You are observing a multi-disciplinary team (MDT) meeting, whereby Mrs Singh is
due to be discharged home following major bowel surgery. Present at the meeting
1|Page
, Alina Dumitru
S1801774
are Mrs Singh and her husband, the ward nurse, the district nurse, the social worker,
the Doctor, a Physiotherapist, a Dietician and an Occupational Therapist.
The meeting is aimed at organising a discharge package for Mrs Singh. The meeting
is held in the ward day room at lunchtime. The MDT are all seated around the table
on high chairs whilst Mrs Singh and her husband are sitting in lower ‘patient’ chairs.
Mrs Singh and her husband speak minimal English. There is a lot of background
noise from the ward and the light is flickering.
The ward nurse begins the meeting and has to raise her voice to be heard over the
environmental noise. She appears to be uninterested. The MDT began to discuss
Mrs Singh, using a lot of medical terminology. As the discussion progresses the
conversation begins to speed up as time is very limited and the doctor needs to
leave very shortly. During the discussion the doctor appears to be not very
interested.
You notice that Mrs Singh and her husband look slightly bewildered and are nodding
their heads intermittently. Eventually the MDT agrees on the care package that they
deem to be appropriate and asks Mrs Singh and her husband to agree to it. They
thank the team and leave looking extremely confused.
Now I am going to explain how five factors can affect
communication and I will give some examples for each barrier.
Noise:
Noise refers to anything that interferes with communication processes between
someone that speaks and audience which is the people that listen and watch the
person that is speaking. Noise can be internal and external (ThoughtCo, 2020). In
the scenario the noise was external. This means that noise is an environmental
barrier. An example of noise in the scenario is that ‘there is a lot of background
noise from the ward’ and ‘The ward nurse begins the meeting and has to raise her
voice to be heard over the environmental noise’. This can affect communication
because everyone is going to focus on the noise outside and not on the person that
is talking. Another reason why this can affect communication is because the people
that are having a meeting cannot hear each other. Because the patient and his wife
speak minimal English, it will be hard for them to focus on what the doctor is saying
or the nurse, and it will make them feel anxious and stressed as they will not be able
to understand what they are speaking about (Fleximize, 2020).
Seating:
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