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Summary MT297 Assignment Unit07.docx MT-221 Coaching for Success Purdue University Global MT221: Customer Service Coaching for Success Specify the problem (s) The problems evident in$7.49
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Summary MT297 Assignment Unit07.docx MT-221 Coaching for Success Purdue University Global MT221: Customer Service Coaching for Success Specify the problem (s) The problems evident in
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MT297 Assignment U MT-221 Coaching for Success Purdue University Global MT221: Customer Service Coaching for Success Specify the problem (s) The problems evident in the described scenario are lack of trust in an employ...
mt297 assignment unit07docx mt 221 coaching for success purdue university global mt221 customer service coaching for su
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MT-221
Coaching for Success
Purdue University Global
MT221: Customer Service
Coaching for Success
Specify the problem (s)
The problems evident in the described scenario are lack of trust in an employee-employer
relationship and job dissatisfaction. The existing micromanaging indicates that the manager does
not trust the employees to independently structure effective working processes and executive
working plans without tight supervision. The scenario also indicates workers reporting an
absence of motivation effort from their supervisors, which results in frustrations and ultimately
job dissatisfaction.
Coaching techniques to address the situation
The most suitable coaching approach for this scenario is a combination of democratic and
vision coaching strategies. In a business context, democratic coaching allows the employees to
exercise accountability and experience the freedom of making work-related decisions. The
approach gives a workforce a chance to control their work and freely demonstrate their expertise
(McCarthy & Milner 2020). In this case, this approach will reverse the previous
micromanagement approach and rebuild the employee-employer trust. If the employee is given a
chance to take responsibility for their action without close-frequent supervision, it will give them
a sense of trust from their employers and show their potential with improved loyalty.
The vision coaching approach creates a partnership relationship where employees are
empowered through directions and strategies to help them achieve set objectives. The approach
is about giving feedback and reflections to help in motivating the employees. In the provided
scenario, employees complain about a lack of motivation and any helpful direction from their
supervisors; therefore, this approach will be suitable in remedying the damage. This approach
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