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  5. Servicemanagement (ICT.P.SM)

Exam (elaborations)

Servicemanagement samenvatting (Tentamen 2020)

2 reviews
 148 views  9 purchases
  • Course
  • Servicemanagement (ICT.P.SM)
  • Institution
  • Hogeschool Windesheim (HW)
  • Book
  • De USM-methode

Dit document bevat het servicemanagement tentamen uit 2019/2020. Door corona moest er een samenvatting geschreven worden van het boek "DE USM METHODE" en de reader "LAAT ITIL 4 SLAGEN MET USM". Het behaalde cijfer was een 8.6. Het is erg handig om dit document door te nemen voordat je het USM tenta...

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Document information

  • May 18, 2021
  • 9
  • 2019/2020
  • Exam (elaborations)
  • Questions & answers

Subjects

  • usm
  • servicemanagement
  • methodieken
  • service methodieken
  • management
  • bim
  • business it mangement
  • ict
  • hbo ict
  • makkelijk
  • tentamen
  • hoog cijfer
  • samenvatting

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Written for

  • Hogeschool Windesheim (HW)
  • HBO-ICT
  • Servicemanagement (ICT.P.SM)
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2  reviews

review-writer-avatar

By: ISNOTNULL • 8 months ago

review-writer-avatar

By: vosjeroen8 • 2 year ago

Translated by Google

Great preparation for class lots of general information. Less useful to prepare the test.

Seller

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olivierhoogkamer

Reviews received

Content preview

SAMENVATTING “DE USM-
METHODE” & READER “LAAT
ITIL 4 SLAGEN MET USM”
Tentamen Servicemanagement V19




Persoonsgegevens & Authenticiteitsverklaring
Naam : Olivier Hoogkamer

Studentnummer : S1127194

Klas : ICT BIM2c

Datum inleveren : 08-06-2020

Hierbij verklaar ik dat de samenvatting van servicemanagement door mijzelf is
geschreven en dat ik deze zelf heb uitgevoerd.




Handtekening :




Olivier Hoogkamer (s1127194)
S1127194@student.windesheim.nl
Document versie 1.0

, Inhoudsopgave
Hoofdstuk 1 – Inleiding USM.......................................................................................................... 2
Hoofdstuk 2 – Waar staat USM ...................................................................................................... 2
Hoofdstuk 3 - Dienstverlening........................................................................................................ 2
Hoofdstuk 5 – Het procesmodel..................................................................................................... 4
Hoofdstuk 6 – De 5 processen........................................................................................................ 4
Hoofdstuk 7 – De organisatie ......................................................................................................... 6
Hoofdstuk 8 – ITIL en USM ............................................................................................................. 6




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