AOM4801 Chapter 1 summary is a deep research of terms and theories that affect change in today`s businesses. It covers important parts of the module in terms of topic 1 thereby laying a firm foundation for students. it is simplified in PowerPoint form.
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, Concept and Importance of Operations Management.
As a concept, Processes are
Operations
management (OM) can it explains the continuous hence
be defined as a science design of they require day
and art of ensuring that
goods and services are goods, services to day
created and delivered and processes management so
successfully to
that create as to achieve high
customers. quality produces.
them.
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