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Performance Management
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Performance ManagementTaylor’s Offspring
The field that most relates to the ethos of Taylorism (i.e. Scientific Management) is operations
management.
Competitive marketplaces require people at all levels in an organization to think of ways to
continuously improve the products or services that they deliver to customers. (Emiliani, 2005, p. 37)
The quest for productivity, quality, and speed. (Porter, 1996, p. 61)
Example: Kaizen
At the workplace, Kaizen means continuing improvement involving everyone – managers and
workers alike. (Suárez-Barraza & Rodríguez-González, 2015, p. 1004)
It is about incremental change that never ends. You can always be better
The phrase “change for the better” implies any change that results in improvement, which could be
related to quality or other factors that customers judge to be of value, such as innovation, ease of
use, on-time delivery, durability, low cost, etc. (Emiliani, 2005, p. 39)
HR and Improvement
Relates to the assumption that we can in some way demonstrate the relationship between effective
performance management and the wider performance of the organization. (Beardwell & Claydon,
2014, p. 426)
The Human Resource Cycle
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