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Lecture notes Diploma In Business Management Entrepreneurship Education, ISBN: 9783030488024 $7.57   Add to cart

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Lecture notes Diploma In Business Management Entrepreneurship Education, ISBN: 9783030488024

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Lecture notes Diploma In Business Management Entrepreneurship Education

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  • June 18, 2021
  • 3
  • 2020/2021
  • Class notes
  • Damelin lecture
  • All classes
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STUDY NOTES
Week 8


1. Introduction:
Brief notes on various aspects on critical evaluation of auditive and orla communication



2. Outcomes:

 Aspects of telephone technique

 Development of listening skills

 Communication in small groups

 Presentation communication



3. Notes:
ASPECTS OF TELEPHONE TECHNIQUES
Qualities of a pleasant voice
 Breath control
 Pitch
 Volume
 Tone
Telephone etiquettes
Choice of words – Tone of voice – Dealing with difficult clients.


DEVELOPMENT OF LISTENING SKILLS
Listening skills are acquired by understanding the following;
 Importance of listening
 Differences between listening and hearing

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