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Klachtafhandeling in de zorg
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Alles voldoende/goed behalve de maatregelen
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Deelnemershandleiding voorhet
professionaliseringstraject
Basis Kwalificatie
Examinering (BKE)
Hogeschool Inholland
juli 2016
AR OJ Rechtshulp Overheidsjurist
Advies klachtafhandeling in de zorg
Hogeschool Inholland
Naam:
Toetscode: 14160J412A
Datum inlevering:
Klas:
Begeleider/docent: Rob Moolenaar en Caroline Oosterbaan
1
, Inhoudsopgave
1. Inleiding..................................................................................................................................................... 3
1.1 Aanleiding................................................................................................................................................ 3
1.2 Vraagstelling............................................................................................................................................ 3
1.3 Leeswijzer................................................................................................................................................ 3
2. Juridische context...................................................................................................................................... 4
2.2 Klacht en standpunten klager................................................................................................................... 4
2.3 De situatie............................................................................................................................................... 4
2.4 Wet kwaliteit, klachten en geschillen zorg................................................................................................5
2.5 Goede zorg............................................................................................................................................... 5
2.6 Wilsbekwaamheid.................................................................................................................................... 6
2.7 Tussenconclusie....................................................................................................................................... 8
3. Ethische context......................................................................................................................................... 8
3.1 Ethische principes.................................................................................................................................... 8
3.2 Morele dilemma...................................................................................................................................... 8
3.3 Goede zorg............................................................................................................................................... 9
3.4 Patiëntschap.......................................................................................................................................... 10
4. Analyse en Conclusie................................................................................................................................ 11
4.1 Wilsonbekwaamheid.............................................................................................................................. 11
4.2 Diagnose dementie................................................................................................................................ 11
5. Aanbevelingen voor maatregelen............................................................................................................. 12
Bibliografie.................................................................................................................................................. 13
2
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