Exam (elaborations)
IOP2606 - Individual Differences And Work Performance Assignment 02 S1&S2 Year 2021
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Exam (elaborations) IOP2606 - Individual Differences And Work Performance (IOP2606)
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IOP2606ASSIGNMENT TWO
S1&S2
YEAR 2021
, IOP2606
ASSIGNMENT TWO
S1&S2 YEAR 2021
QUESTION 1 Discuss the concept of emotional intelligence. (10)
Emotional intelligence refers to the capability of a person to manage and control his or
her emotions and possess the ability to control the emotions of others as well. In other
words, they can influence the emotions of other people also.
Emotional intelligence is a very important skill in leadership. It is said to have five main
elements such as - self-awareness, self-regulation, motivation, empathy, and social
skills.
The concept of emotional intelligence can also be regarded as emotional control or
regulation for the effective use of cognitive and other abilities (UNISA,2018). Broadly
speaking, emotional intelligence refers to the ability to understand your own feelings, to
have empathy for others and to regulate your own emotions to ensure quality of life.
There are four building blocks involved in developing a high level of emotional
intelligence as follows (UNISA,2018):
At the top is relationship management. This help others manage their emotions.
Followed by social awareness. This denotes the ability to understand how others feel. It
is the ability to take the perspective of and empathize with others, including those from
diverse backgrounds and cultures. The ability to understand social and ethical norms for
behavior and to recognize family, school, and community resources and supports.
Also, self-management. This implies the ability to direct own emotions in a positive way.
At the bottom is self-awareness. This is the ability to accurately perceive, display and
evaluate appropriate emotions. It is the conscious knowledge of one's own character
and feelings
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