100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Module Summary for Exam $11.37   Add to cart

Summary

Module Summary for Exam

 25 views  1 purchase
  • Course
  • Institution
  • Book

A colour coded summary of the key points for the end of module exam.

Preview 3 out of 25  pages

  • No
  • Relevant materials for end of module exam.
  • July 25, 2021
  • 25
  • 2018/2019
  • Summary
avatar-seller
Marketing Revision
1. What is Marketing?
Marketing concept - The achievement of corporate goals through meeting and exceeding
customer needs better than the competition.
Customer Orientation – Corporate Activities are focused upon providing customer
satisfaction.
Integrated Effort – All staff accept responsibility for creating customer satisfaction.
Goal Achievement – The belief that corporate goals can be achieved through customer
satisfaction.
Customer Orientation + Integrated Effort + Goal Achievement = Customer Value
Customer Value – Perceived Benefits
- Product benefits
- Service benefits
- Relational benefits
- Image benefits
-Perceived Sacrifices
- Monetary costs
- Time costs
- Energy costs
- Psychological costs

Different Business Orientations
Production Orientation
- customer interested in price
- customers price aware
- cost focus
- limited range of products (economies of scale) –
reduce costs)
Product Orientation
- consumer interested in the best product
- quality levels of products
- assumption that customers want the product and
are willing to pay
Sales Orientation

, - sell what is produced
- consumers needs to be persuaded to buy
- aggressive sales and promotion
- profit through high volume
Marketing Orientation
- focus on customers needs
- closer to customers
- profit through customer satisfaction
- Philosophy for the whole organisation
2. Consumer Behaviour
Characteristics affecting consumer behaviour
- Cultural
- Social
- Personal
- Psychological

Culture
Human Behaviour is largely learned. In human life, basic values, perceptions, wants and
behaviours are all learned through society.
Subcultures are groups with shared value systems based on common life experience and
situations, usually including nationalities, religions, racial and geographic regions. Many
subcultures make up market segments.
Social Classes are society’s relatively permanent and ordered divisions whose members
share similar values, interests and behaviours. People within a given social class tend to
exhibit similar buying behaviour.

Social
Groups that have a direct influence and to which people belong to are called membership
groups. Reference groups are direct or indirect points of comparison or reference in forming
a person’s attitudes or behaviour.
For more see notes

3. Marketing Research
Marketing research Process
Stage 1 - Defining the Problem
- What is the problem, - (how can it be translated
into research objectives?)
- Exploratory research often helps here.

, - e.g. fall in profit
o Sales?
o Competitors’ offering?

Stage 2 - Research Objectives
- Research brief needs to be clearly and concisely
stated in writing to ensure that the research brief is
adequately prepared
- e.g. Why are people buying less of our product?

Stage 3 - Planning the Research
Research Brief
- description of product / market
- time / finance
- report requirements
- Issued by the company wanting the research
undertaken
Research Plan
- ensures data generated will enable management
decision making
- Issued by the research company who will undertake
the research

Stage 4 - Data Collection
Secondary (desk) Research
- data previously collected/assembled for some
purpose other than the project at hand.
Primary (field ) Research
- data gathered and assembled specifically for the
project at hand.

The Pros and Cons of Secondary Research
Advantages include:
- that it is almost always less expensive
Disadvantages include:
- possibly outdated
- usually only originally collected periodically;
- it is not always in the preferred form;

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller paolofarnocchi. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.37. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

83637 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$11.37  1x  sold
  • (0)
  Add to cart