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Betoog ‘Als Disney de baas was in uw ziekenhuis’ $4.28   Add to cart

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Betoog ‘Als Disney de baas was in uw ziekenhuis’

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  • August 31, 2021
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Betoog ‘Als Disney de baas was in uw ziekenhuis’




Lee, F. (2009) Als Disney de baas was van uw ziekenhuis: 9½ dingen die u anders zou doen.
Amsterdam: SDU Uitgevers


Naam: Nina Scholten
Studentnummer: 448459
Email: 448459@student.saxion.nl
Datum: 13-02-2020

Zipcoach: Verie de Graaf
Email Zipcoach: v.j.g.degraaf@saxion.nl
In het boek ‘Als Disney de baas was in uw ziekenhuis’ (2009) ligt de schrijver Fred Lee de
kwalitatieve dienstverlening in de gezondheidszorg uit aan de hand van de Disney-aanpak. Lee is
een senior ziekenhuis manager die een poosje als lid van de Disney-cast had gewerkt om een
programma met de naam ‘De Disney-aanpak van kwalitatieve dienstverlening in de
gezondheidszorg’ te helpen ontwikkelen en faciliteren. Hij werd door dit project zo geïnspireerd dat

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