MGT 605 / MGT605 WEEK 1 EXAM LATEST VERSION (VERIFIED ANSWERS GRADED A+)1. The action imperative associated with the internal process model is
a. Compete
b. Control
c. Create
d. Collaborate
e. Conform
Ans: B
Response: See page 108
Level: Easy
2. The action imperative that appears diagonall...
mgt 605 mgt605 week 1 exam latest version verified ans1 the action imperative associated with the internal process model is a compete b control c create d collaborate e conform ans b respons
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Becoming a Master Manager, 6th edition Test Bank
Module 2:
Establishing and Maintaining Stability and Continuity
Multiple Choice Questions
Establishing and Maintaining Stability and Continuity
[Note: Some of the questions in this first overarching set require students to recall material
presented in the introductory chapter of the text, The Competing Values Approach to
Management, pp. 1-30.]
1. The action imperative associated with the internal process model is
a. Compete
b. Control
c. Create
d. Collaborate
e. Conform
Ans: B
Response: See page 108
Level: Easy
2. The action imperative that appears diagonally opposite of the internal process model quadrant
in the competing values framework is
a. Compete
b. Control
c. Create
d. Collaborate
e. Conform
Ans: C
Response: See page 108 (shown in module graphic)
Level: Medium
3. The management model that appears diagonally opposite of the internal process model
quadrant in the competing values framework is
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Becoming a Master Manager, 6th ed. Test Bank
Module 2: Control – Stability and Continuity
a. The rational goal model
b. The bureaucratic model
c. The open systems model
d. The human relations model
e. The Theory X model
Ans: C
Response: See page 13 (refers back to Introduction of the CVF)
Level: Easy
4. What are three competencies typically associated with the internal process model?
a. Managing projects, managing across functions, mentoring and developing others
b. Monitoring individual performance, encouraging compliance, organizing
information flows
c. Developing and communicating a vision, setting goals and objectives, designing
and organizing
d. Developing new ideas for projects, managing supplier relationships,
communicating effectively
e. Building and maintaining a power base, negotiating agreement and commitment,
presenting ideas
Ans: B
Response: See page 109
Level: Medium
5. What do the competencies associated with the internal process model typically focus on?
a. Having a caring empathetic orientation, exhibiting helpful, considerate,
sensitive, approachable, open, and fair behaviors.
b. Encouraging collective effort, building cohesion and morale, and managing
interpersonal conflict.
c. Creating continuity and stability, making sure that information flows
smoothly, ensuring that the necessary resources are available for activities
d. Establishing a clear direction for the organization, providing guidance so
individuals can help the organization achieve its goals
e. Reducing friction among individuals, work groups, and work units.
Ans: C
Response: See page 109
Level: Easy
6. The effectiveness criteria associated with the internal process model is
a. Adaptability and external support
2
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Module 2: Control – Stability and Continuity
b. Stability and continuity
c. Commitment, cohesion, and morale
d. Growth and change
e. Productivity and profit
Ans: B
Response: See page 108
Level: Easy
7. The means-ends theory associated with the internal process model is
a. Routinization leads to stability
b. Involvement results in commitment
c. Continual adaptation and innovation lead to acquiring and maintaining external resources
d. Clear direction leads to productive outcomes
e. Cost control leads to growth
Ans: A
Response: See page 108
Level: Easy
8. The internal process model emphasizes _____________ while the human relations quadrant
emphasizes ________________.
a. Participation, conflict resolution, and consensus building;
Goal clarification, rational analysis, and action taking
b. Goal clarification, rational analysis, and action taking;
Political adaptation, creative problem solving, innovation, and change management
c. Defining responsibility, measurement, and documentation;
Political adaptation, creative problem solving, innovation, and change management
d. Political adaptation, creative problem solving, innovation, and change management;
Participation, conflict resolution, and consensus building
e. Defining responsibility, measurement, and documentation;
Participation, conflict resolution, and consensus building
Ans: E
Response: See page 108 (student should also recall material from introduction and Module 1)
Level: Medium
9. Consistent with a hierarchical culture and Weber’s ideas about bureaucracy, the internal
process model focuses on measuring and documenting performance as the basis for
_______________ rather than on ______________.
3
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