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Leadership & Teamwork Assignment 3
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Essay of 6 pages for the course Unit 2 - Leadership and Teamwork in the Public Services at PEARSON
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Leadership 3P7: Explain how team building leads to team cohesion in the public services, with reference
to relevant theorists.
Team Building
Definition How it’s used in UPS
Recruitment Recruiting is the act of process when When applying to any public service you have to
selecting a person to join an organisation go through a recruitment process including paper
or group. work, physical and mental tests to see if your
able to achieve the scores to get in to a certain
public service. An example of a theorist for
recruitment is Tuckman theory of team
development this is because recruitment is
decided by the leader or boss in charge selects
people and then they are assembled in a team.
As the first step in the team development theory
is forming which is related to recruitment.
Induction Induction is procedure for introducing Once you have got into a public service you will
someone to a new job, task or role. be introduced to someone who will either support
you or show you the ropes to the job/task so that
you can learn how to do it. An example of a
theory that links to induction is Tuckman’s this
follows steps to where a good team can get to, if
they follow the steps correctly. The step of
‘Forming’ links to induction because it is where
the team is first formed and at the beginning
every team will need an induction.
Motivation Is doing something you want to do When in a public service you will need to be
because you want to do it. motivated physically and mentally so you can
complete the tasks on time either in a team or
individually. A theory of motivation is Tuckman’s
theory of team development when in the
performing stage where high level of motivation
is being used.
Training Learning new skills that you need for a When starting a job role or already in a job role in
certain task or job. Or learning new skills the public services it allows people to train to
to increase skill set already. understand the tasks they have to complete but
training will also help people to get better at the
task. A theory that links into training is Belbin’s
team roles, as a team worker will support
members to train when joining the team or if they
need extra training in certain areas.
Coaching Training a person or team of people in a Receiving training from others when within a job
particular task or sport. in the public service can help you to achieve the
job to the best of your ability. A theory of
coaching is Tuckman’s, coaching is needed
throughout a team’s development when a team
is forming they will need support from a leader
when meeting new people and ideas, norming
step allows the leaders to step back but they are
still there for support if needed.
Mentoring Assigning some to support or train This is good for when people may full back due
another to get them up to scratch to make to struggles within the work, as working in the
them fully trained or to get them better at public services can be very challenging. So
the task. getting mentoring from other staff or maybe even
, Leadership 3
professionals can help the person get back to
where they used to be. A theory example can be
Tuckman’s, this shows that when forming a team
a leader will need to mentor members with skills
and knowledge of the job so that everyone is
safe while working.
Team knowledge When the whole team works together as Putting everyone’s knowledge from the team all
one so that they can put all their ideas together to help come up with new and better
together to put all the knowledge together ideas to complete tasks together as one team. A
within a team. theory for team knowledge is Honey’s theory
suggests that team knowledge comes from five
key roles in a team. Such as a leader where they
set out goals for the team to achieve, a
challenger where they work on improvements for
example. Each key role plays a part in the whole
knowledge of the team.
Awareness of Being able to acknowledge your personal Each individual should know what their personal
strengths strengths as well as your team so you are strengths are and they should start to understand
able to increase the less weak parts of the others after working with a group of people for an
team to create a really strong team all- amount of time so that they can support those to
round. struggle in certain areas more than others can.
Honey’s theory also suggests that awareness of
strengths fit into the five key roles of a team,
because each part is split into individual roles it
means that each person has an
acknowledgement of their personal strengths as
they play that role in the team because they are
good at it.
Team development Is working effectively as a team, When a team is working together at all their full
improving goals, and helping each other potentials it means that, they will develop all the
within the team by supporting. time, which will show that the team is getting
stronger. Team development can be linked to
Tuckman’s theory of team development; they
follow five steps on how a team develops. This is
because each step involves how a team
develops and if the team does not follow or
complete each step them Tuckman says that
they are not a proper team.
References
https://www.collinsdictionary.com
Team Cohesion
Definition How it’s used in UPS
Team goals As a team, they should set of goals that they In the emergency services every call out is
all feel they will be able to achieve but also a goal they have to solve or achieve to
be challenging as well. their full potential. They can also set goals
given by the government or head of
department an example of these goals
could be getting to the person within so
many minutes.
Group conflict actual Physical or verbal conflict that could An example of this could be when team
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