Juta and Company (Pty) Ltd
PO Box 14373, Lansdowne, 7779, Cape Town, South Africa
1st Floor, Sunclare Building, 21 Dreyer Street, Claremont 7708
www.juta.co.za
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, Contents
Chapter 1: Introduction to the business world and business
management 1
Introduction 1
An overview of business management 3
Contribution of business to society and the modern economy 5
Consumer needs and wants 9
The main economic systems 14
The institutions of the market economy 17
Key business functions 22
The transformation system 36
Summary 40
Reference list 44
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Chapter 2: The business environment 46
Introduction 46
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Composition of the business environment 47
Micro- or internal business environment 49
The market environment 50
The remote environment 56
Characteristics of the business environment 73
Reference list 78
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Chapter 3: Entrepreneurship and small, medium and
micro enterprises (SMMEs) in perspective 79
Introduction 79
Defining entrepreneur and entrepreneurship 81
The relationship between entrepreneurship, a small business
enterprise and small business management 83
Types of entrepreneurial businesses 84
Corporate entrepreneurship or intrapreneurship 87
Key success factors of entrepreneurs 89
Dealing with external factors that affect entrepreneurship 101
Summary 102
Reference list 104
Chapter 4: The management process 106
Introduction 106
The evolution of management theory 107
Defining management 125
Levels of management 129
Skills needed at different levels of management 131
Managerial roles 134
Summary 135
Reference list 139
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, Chapter 5: Planning 140
Introduction 140
What is planning? 141
Benefits and cost of planning 143
Who is responsible for planning? 145
Levels of planning 146
The planning process 154
Implementation of plans 157
Pitfalls of planning 160
Summary 161
Reference list 163
Chapter 6: Organising 164
Introduction 164
The organising process 165
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The principles of organising 166
Traditional organisational structures 178
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Informal groups and teams 189
Reference list 192
Chapter 7: Leading and motivation 193
Introduction 193
Defining leaders and leadership 194
Leadership versus management 195
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Aligning leadership, power and influence 197
Leadership approaches and theories 199
Motivation 209
Groups and teams in businesses 219
Communication 221
Summary 230
Reference list 233
Chapter 8: Controlling 235
Introduction 235
What is controlling? 236
Controlling and other key management functions 237
Types of control 239
Locus of control 241
The process of controlling 242
Control and managing risk 248
Designing a management control system 250
Features of an effective control system 253
Control systems and tools 254
Summary 262
Reference list 264
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