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Essay studieboek Basisboek facility management van Bernard Drion, Hester van Sprang (Geen) - ISBN: 9789001868833, Druk: 2, Uitgavejaar: - (Contractmanagement)
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, 1. Impact communicatiestructuurDe communicatie-matrix is opgesteld volgens de huidige regieorganisatie waarin de AAB bank zich nu
bevindt. De huidige situatie wordt hierin omschreven en de betrokkenheid van FM; grotendeels worden
de operationele diensten uitbesteed, strategisch en tactisch niveau is in eigen beheer.
Communicatie-matrix
Regie organisatie
AAB
Wie: Wie: vanuit Wanneer: Hoe: comm.
vanuit AAB leverancier Waarover: thema's frequentie vorm
Richten
Trends en ontwikkelingen die
van invloed zijn op het Vergadering,
Directie contract, (vooral de dingen persoonlijk
Strategisch MT FM 1x per jaar
leverancier die invloed hebben op contact.
contract veranderingen) Beleidsplan
Vb. van regie naar demand
Verminderen panden
Inrichten
Product &
Account- Opstellen en bespreken van 1x per Per mail, call
Tactisch contract-
manager de performance rapportage maand SLA.
mngt
(KPI)
Communicatie
Instrument =
Medewerkers & Contact- Verrichten PDC
Operationeel Dagelijks
Facility-desk persoon KWIS
Click, call, face
Click = FMIS
1
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